Hodgepodge
Service Desk
DPS 101
By the Numbers
Security 101
100
The most downloaded app of the 2010s
100
What are the names of the 3 service teams?
Team GIR, Team Avatar, Team Wolf Pack
100
Three locations where you can find the DPS 101 Guide
Individual desks/offices
Wall by Training Room
Wall by main conference room
Sharepoint document library
100
Number of projects completed YTD 2024
66
58 Q1/Q2 in 2023
100
A type of cyberattack involves flooding a network or website with excessive traffic to cause service disruption
DDoS (Distributed Denial of Service) attack
200
A programming language is named after a type of Indonesian coffee
Java
200
What is the most common subtype used on service tickets?
Client Applications
200
Karyn's saying for ConnectWise Manage when it comes to documentation and accountability
"If it isn't in ConnectWise, it doesn't exist" ~ Karyn Schell
200
What is our Client Satisfaction Goal?
98%
200
The act of exploiting human psychology to manipulate individuals into performing certain actions or revealing sensitive information
Social Engineering
300
Where does the name "Bluetooth" come from?
A medieval Scandinavian king
300
In IT Glue, how do you preform a global search?
Press "Q"
300
The main reason we have issues with clients AND internal teams.
Lack of communication
300
What was our average response time for Q2?
41 Minutes
300
The practice of sending fraudulent emails that appear to come from reputable organizations in order to deceive recipients
Spoofing
400
According to a former Facebook employee, the company used to have a master password that could unlock any user's account. This password was a variation on the name of what actor, perhaps because he definitely couldn't be considered "too weak"
Chuck Norris
400
In ConnectWise Manage, where can you find all the detail about a Ticket?
Audit Trail
400
One of three ways we can Be Accountable
Show up when & where required
Invest your downtime
Be visible
400
How many tickets did we resolve in Q2?
17,600 tickets
Across all boards
400
A type of malware that encrypts files on a victim's computer and demands a ransom for their release
Ransomware
500
The collective network of connected devices and the technology that facilitates communication between devices and the cloud, as well as between the devices themselves
Internet of Things (IoT)
500
The Children's Guild, RELI, NFL, Planet Depos, Valley Lighting, NACUA, Berman Sobin & Total Care are all what kind of clients?
Streamline
CoManaged
500
One of four ways we Do the Right Thing
Be Nice!
Over-Communicate
Slow Down & Think
Be Comfortable in the "Gray"
500
How much time should be spent troubleshooting before escalating to the next level?
30 minutes
500
What does this 'badge' indicate for DP Solutions?
DP Solutions is CMMC compliant
(We are currently Level 1)