Which Procedure?
Which procedure tells us what we can ask for when requesting and processing document verification?
What is Document Verification (ACQ): DPL Procedure?
What do we say when a PA wants to pay a Discover card or a Capital One account?
What is there are limitations on our ability to pay a Capital One loan with a Discover Personal Loan. For your convenience, though, we may be able to deposit the money directly into your checking or savings account for your management?
What should we tell a PA when we make an OBC?
What is this call may be monitored or recorded?
What should we say when a PA is a Discover member with us?
What is thank you so much for being part of our Discover family, or a Discover member with us we appreciate your business?
What is something that we always need to ask for on an application when a PA is FT/PT in regard to communication?
What is a work email address?
What procedure tells us about discussing automatic payments?
What is Automatic Payments Offer Flow (ACQ): DPL Talking Points?
What is a talking point that we need to use to explain a re-engagement?
What is in order to consolidate your existing loan into this new loan request, the new loan APR will need to come back the same or lower than your existing loan?
What should we do when a PA calls in before releasing any information?
What is verify name and one piece of security either last 4 of SSN or DOB?
When we have to use WNT to verify income/employment what should we do first?
What is check the memos and see if WNT has already been ran on this application?
If the PA has received an invitation but doesn't have it what should we do?
What is provide the invitation number talking point? (To process a pre-qualification with the terms of the offer you were sent, we will need the invitation number that was included with that offer. Providing the invitation number speeds up the process as it allows us to pre-populate some of your personal information. We send invitations based on defined criteria and providing an invitation number will allow us to locate your offer, which may result in a more favorable Annual Percentage Rate, in the event we are able to get you prequalified)
What procedure tells us the steps to follow when a prospect/applicant places a credit bureau freeze on their credit file?
What is Frozen Credit Bureau Handling (ACQ): DPL Procedure?
What talking point do we say after we get a Yes from the ECBSV consent?
What is Document Verification Expectations Talking Point?
What should we tell the PA when all that remains is to request documents?
What is your loan is conditionally or contingently approved pending the verification requested.
After we read the income disclosure & talking point what is two things we need to make sure we ask every PA and check off on our memo tool?
What is What are your sources of income? And Have you included all your available income sources?
What do we do if the PA is upset/frustrated about the loan process, however we have calmed them down?
What is put in complaint/feedback on the complaint tracker?
What procedure tells us how to verify a caller?
What is Verification of Prospect/Applicant (ACQ): DPL Procedure?
What talking point should we provide to the PA when they ask for the disbursement timeframe?
What is we will start working on funding once you accept the loan. Creditors and banks may have various processing times. If you haven't received the funds or had them credited to your account(s) after 12 business days, we ask that you contact us for next steps?
What should we never tell a PA when explaining about needing to do an OBC on a FVA on a CBR?
What is the phone number that is listed on the FVA?
Do we have to read all disclosures in DLOS verbatim?
What is yes we do have to read them verbatim?
After entering the invitation ID# and reading the disclosures what do we need to do first on the short form?
What is have the PA spell their first/last name to confirm it's accurate in the system?
Which procedure tells us how long we should tell the PA they will receive their funds?
What is D01 Queue & Disbursements (ACQ): DPL Talking Points?
What do we need to inform the PA before changing the loan amount?
What is that changing the loan amount can have an impact on the decision and/or terms of the loan and could result in a FINAL decline decision?
When presenting an offer to a customer what do we need to make sure we include?
What is the term length, the loan amount, the estimated APR, the estimated payment, tie in the goal/dream and development.
Why do we need to get the monthly payment and APR for the current creditors when doing a debt consolidation loan?
What is gathering those details will help provide the best offer and find the right solution to help the customer, also helps when presenting the offer.
On a verified fraud account after preparing email for DPLFraud if the application is Q800 not approved or Q525 less than 90 days what do we need to do?
What is prefill to a new application, to ensure the correct decline letter is sent to the customer?