What's in a Policy
True or False; you can promise a resident medical amnesty during an incident?
False, only Pro Staff can grant medical amnesty to a resident during the conduct meeting following an incident. However, you can recommend it in your IR by selecting "Yes" in the "Medical Amnesty" section.
There is a light out in a residents room
Call Drake Public Safety, then submit a work order through Qualtrics.
When should you file a CARE Report?
-Any time that you may notice a resident or student on campus may be struggling mentally, physically, or academically
-Any time that you do roommate mediation or are assisting a resident in an issue that may build up to other issues
Who do you call in case of an active flood (plumbing issue or water getting into the building)?
Drake Public Safety
What is the name of the Residence Hall and Cowles Library Public Safety Officer?
Evan! He loves to play cribbage and watch the first nine seasons of ER. Introduce yourself next time you see him walking around campus (or driving the Smart Car)!
What type(s) of pets are allowed in the halls?
Fish (in a tank not to exceed 10 gallons).
Emotional Support Animals (ESAs) and Service Animals are not pets. Both of those are subject to different standards and rules set by Access and Success (Michelle Laughlin and Brooke Sanders).
When do you call 911?
Never, Drake Public Safety should be your first call and they will get in contact with emergency services.
What is the difference between CARE and Incident Reports?
CARE Reports are written when there is no policy violation but there is a notable concern regarding another student.
Incident Reports (IRs) are written when there is a policy violation
Both are written in 3rd person and past tense
*no points bonus* The only exception is all Title IX reports are filed via CARE.
Do we knock on individual doors during fire alarms, tornado warnings, etc.?
No. When information is public, such as an alarm or weather warning, it is your responsibility to make yourself safe. Knocking on doors could risk your life and creates liabilities if you miss a door or resident.
What is the process for checking out a Walmart Tax Exempt card or the Hyvee Card?
Email Sonja with the date and time you would like to check it out
Bring the purchase order and publicity when picking up the card
Return the card before ORL closes for the day
Who can approve signs in each of the halls' designated posting areas?
The RHA President and Hall Coordinators
There is a fire in the hall.
Call Drake Public Safety and then call the ProStaff Duty phone
Can you file a CARE report for an off-campus student?
Absolutely. You can file reports about fellow RAs, ARHCs, and ProStaff too! It is important to write a CARE report any time that you are concerned about an individual's mental, physical, or academic well-being.
Where should residents go in case of a tornado warning?
Usually, the lowest level of the residence hall and as far away from windows and glass in the hall as possible. For example, a ground floor hallway with room doors closed. This should be discussed with your staff and agreed upon for safety.
How many days in advanced do you need to submit a Sodexo Catering Order?
14 days
What is our guest policy?
Maximum of 4 nights at a time, or 8 nights per month. Anyone who does not have card access to a building must be signed in as a guest.
You are called to a room and find alcohol (two possible scenarios).
1. Everyone in the room is at least 21 years of age and can legally be drinking. No calls need to be made. (Door must be closed and residents should not be intoxicated in a public space in the hall)
2. Someone is under 21, in which case, alcohol needs to be disposed of and a report needs to be filed. Drake Public Safety or the ProStaff duty phone may be called for additional support.
What should you have done before clicking on "Student Counseling Center Referral" when completing a CARE Report?
Talked with the student and let them know the counseling center will be reaching out to them.
What do you do if a resident finds mold?
- Check to see where the mold is
- Fill out a work order including the details of where the mold is located
Note: Facilities says about 1 in every 50 cases is mold and the others are usually dust that has collected because of humidity. They still treat every case as if it is mold, test it, and spray mold-killing cleaner on the areas, removing the possible mold.
Name two things that are either needed in an OTM (Of The Month) or required of RAs regarding OTMs.
If you get all 4, you get 500 points
If you come up with one that is not listed, your team gets +100 for each one
- 200 word count minimum
- Information from within the month about the nominee
- 3 need to be filled out in a semester
- Due by the 5th of each month
When are quiet hours?
Sunday-Thursday: 11pm-7am
Friday/Saturday: 1am-9am
A concerned resident lets you know their friend is considering suicide.
Call Drake Public Safety and the ProStaff duty phone. Also, call additional staff in the building if you need more support.
You have filed a CARE report for a roommate issue on your floor but have additional information. What do you do now?
Email your full-time supervisor (Ezra, Doug, Sara, or Mizuko) the information so it can be added to the original report!
It is not wrong to file a separate report but helps make follow-up more efficient to have all the information in one place.
This is the same process that you would use for any pictures or screenshots that need to be included in a CARE or Incident Report as well.
What should you do if you see fire/smoke in your hall?
1. Pull the fire alarm while exiting the building.
2. Call Drake Public Safety and then ProStaff duty phone to let them know.
3. Wait outside in your hall's assembly location and have an active count of residents with you to report back to your Hall Coordinator or ProStaff duty phone.
4. Keep residents outside until the "all-clear" is given by Drake Public Safety.
Name the five categories of educational programming under the Community Development Model.
1. Sexual Health
2. Alcohol Education
3. Health and Wellness
4. Diversity, Equity, and Inclusion
5. Academic, Professional, and Career Development