I'm Such a Tool
I store and categorize the content for our BU that was created for internal use
What is AODocs?
This teammate works closely with our ADs, understands how all of the Broadcom technology a company owns works together, and can encourages synergies across a customer's entire portfolio.
Who is the RTO (or Regional Technology Officer)?
Call this person when a customer needs to be set up as a Hot Spot because they are upgrading over the weekend.
Who is the CSM (Customer Service Manager)?
Will teach customers how to focus less on "doing" and more on "outcomes" and help shift the way their progress is measured
What is the OKR Workshop?
This organization manages Roadmap Reviews and Weekly Office Hours
What is our Product Management Org?
Come to me if you want to find customer-facing content, including templates that are email-ready
What is SalesHub?
(or What is HubSpot?)
This person owns the relationship with customer at an account level and provides cohesion across all Broadcom product lines
Who is the AD?
This role can sometimes influence revenue allocations for our BU
Who is the CPM?
This event is a quarterly, interactive session described to customers as:
You+Peers+Rally Software Product and Dev Team= SURPRISING OUTCOMES
What is an Agile Executive Workshop w/BRP (or PI Planning)?
Come here to see recordings of Roadmap Sessions, Product Presentations and other great webinars
Where is BrightTalk?
I'm the place where CPQ functionality lives and breathes
What is OEC?
This team member manages the contracting aspects of the customer portfolio and is responsible for all renewals
Who is the CPM?
When close to customer decision makers, this person can be a great source for ValueOps leads because they own the account
Who is the AD?
Do this when you need to bring in The Big Guns because you have the opportunity to have a strategic conversation with an executive leader
What is engage Laureen?
These two roles are symbiotic and typically glued at the hip because neither can do their job without the other
Who are the SEs and the Sales Specialists?
I can help you answer all of those boilerplate RFP questions
What is RFPIO?
This team member oversees the health and adoption of all Broadcom products for our Core accounts
Who is the CSM?
We live to provide MQLs
Who is ValueOps Marketing?
Solution Engineers, Sales Specialists, Global Advisors and partners can team to do a deep dive into the customer environment, review how our solutions are being used, make sure customers are adhering to best practices and suggest strategic changes to encourage growth in accounts.
What is a Health Check?
I lead a team of Global VSM Superheroes
Who is LisaMarie?
Use me to get notified when someone new takes a target role - like DXO, VP of Agile Transformation or EPMO - in one of your accounts
What is LI Sales Navigator?
If you need to reach outside of Broadcom for help on implementation, call one of us
What is Rego, HCL or Winmill?
I typically have an extremely high success rate for getting your DXOs to connect with me on LI
Who is Laureen?
You can go here to find a LIBRARY of How To's for things like creating a quote.
What is the Enterprise Training Library?
We are long term, embedded services consultants that strategically partner with key customers to drive value & adoption
Who are Broadcom Residents?