CSM Knowledge
The new slogan for CSMs following our All Hands last week
What is Bingo Bango Bango?
The New Innovations announced at BoxWorks
What is Box Ectract, Box Automate, Box Shield Pro, and Box MCP Server?
Box AI is priced in this method instead of raw tokens
What are AI Units?
Who officially coins the term AI in 1956
What is The Dartmouth Conference?
The right team for Belly in The Summer I Turned Pretty
This Box feature lets you create curated “content playlists” or micro‑sites that surface files, pages and AI Q&A across a collection.
What is Box Hubs?
The amount of text an AI model can process at once to generate a response OR the maximum number of tokens the model can consider at once while generating a response
What is a context window?
An open standard that enables developers to build secure, two-way connections between their data sources and AI-powered tools.
What is an MCP?
A specific application of ML trained on massive amounts of text data
What is an LLM?
The ugly gremlins that have taken over consumer culture
What is a labubu?
The ideal Pathfinder engagement to reduce churn by making the customer feel heard, provide immediate actionable solutions, and demonstrate Box value.
What is First Aid Workshop?
The core differentiator in E Advanced deals, serving as the foundation for our advantage.
What is metadata extraction?
Designed to be more logical and reliable than models that only rely on patterns. They don’t just give an answer, they explain their thinking along the way.
What is a reasoning model?
The kind of AI we use everyday. Ex: email filters
What is narrow AI?
The corporate scandal that broke the internet in 2025
What is the Coldplay Astronomer CEO scandal?
This is the best team to pull in for an unhealthy account with no problem statement for assistance
What is Value Engineering? - Customer is looking for the "why to keep Box, not "how" we can solve their problems
The new name for the Box Zone that was "Germany/Ireland"
What is "Germany/Netherlands" Zone?
Creates a kind of map of meaning, where related concepts are placed close together and unrelated ones are farther apart
What is vector embeddings?
Refers to a theoretical kind of intelligence that can understand, learn, and apply knowledge across a wide range of tasks, just like a human. It’s not just solving problems, it can decide what problems to solve.
What is General AI?
The celebrity with the most Oscar nominations for an individual in a film
What is Meryl Streep
The newest desired support selection on Pathfinder
What is Box Consulting for Adoption?
When Box Drive v2.48 comes out
What is October?
The art/science by which you assemble knowledge, instructions, and tools so an AI agent can successfully perform a complex task.
What is context engineering?
It aligns text, images, and sounds so they can be processed together for richer responses.
What is multi-modal AI?
The ad jingle that unexpectedly became a meme across social media (especially TikTok) in summer 2025
What is “Nothing beats a Jet2 holiday”?