Equipment timer reset from 18 to 22 months for new customers; existing customers will stay at 18 months after they upgrade their device at a promotional price
False existing customers will move to 22 months after they upgrade
100
Favorite Color is Orange
Who is Amora
100
Protecting a customer’s privacy by letting the 3rd party know their call will be recorded.
What is Customer Contact Policy
100
This is needed for technical support to reset my account password over the phone.
What is email address
100
Android device that comes in white?
What is the Samsung Galaxy S II
200
May 1st is the date our new plans will be released
True
200
Went to Millikin University
Who is Danielle
200
Used to authenticate a business customer after normal business hours.
What is Business Customer Support After hours link
200
This was one of the initial verification elements needed to access customers account, which we no longer neccisary
What is Billing Zip Code
200
The name of President Obama's wife?
What is Michelle
300
We have agent locations in Stevensville and St Joseph, Michigan
True
300
Wants to own an event planning business
Who is Erma
300
New CARES letter page provides a list of required privacy-related letters
What is Customer Privacy Policy Index
300
Repair centers will no longer have access to order out-of-warranty repair parts for these 2 manufacturers
Who is Samsung and LG
300
The name and/or manufacturer of the first cell phone ever invented
What is the Motorola DynaTAC 8000X.
400
$100 activation add a line promo is still in effect
False only waived activation fee.
400
Ran track and played basketball in High school
Who is Thea
400
Meaning of FAB
What is Feature, Advantage, Benefit
400
This is being eliminated to give leaders an opportunity to be more visible, as well as more available to lead and support you while you serve our customers
What is The Escalation Queue (E2 Queue)
400
The largest building in the US
What is The Palazzo in Las Vegas - 6.9 million square feet
500
Help Desk associates will be completing specialized training to help you in any safe
harbor or privacy escalation scenario for Escalation Pilot from April 29-May 29
False pilot is from April 29-May 12
500
Bonus: Name All the members on our team in alphabetical order by last name
Michael Baker , Lesley Biel, Laura Delrose,Danielle Edmonson, John Kendra, Nakia Mccregor, Chris Mendoza, Thea Nash, Amora Radney, Erma Camble-Taylor
500
Leaking of company confidential information is a violation of this
What is Code of Business Conduct
500
New Tools to help associates support customers
What is SOC pairing tool and Unbilled Data Usage Calculator