A Night on Duty
Front Desk & Facilities
Conflict Mediation
Student Crises
Self Care
100

RD on Duty phone number

215-783-3891

100

The website used to submit maintenance work orders

WebTMA

100

Acronym for counseling microskills used in conflict mediation

BLS - basic listening sequence

100

Counselor on Call phone number

215-416-3337

100

what are your personal self care strategies

no wrong answer! self education, setting boundaries, engaging in hobbies, cultivate friendships outside work, journaling, affinity groups...

200

Public Safety phone number

215-895-2222

200

The phone number for the Facilities Call Center

215-895-1700

200

SOLER stands for

square, open, lean in, eye contact, relaxed

200

QPR stands for 

question, persuade, refer

200

what campus resources are available to RAs to practice self care (name at least 2)

Counseling Center, Student Health, SCDI, CBC, Perelman, your RD, your HRA, etc.

300

what time should rounds be conducted on weekends?

9pm, 11pm, 1am

300

an example of a facilities emergency

fire, flood, blood

300
A microskill in which the RA feeds back to the resident the essence of what has been said by shortening and clarifying their comments

paraphrasing and summarizing

300

A bias-related incident targets someone because of their (name at least 3)

gender, gender expression, race, ethnicity, national origin, disability, sexual orientation, faith, political affiliation, etc.

300

there are 8 components of self care, name at least 2

emotional, spiritual, social, physical, occupational, intellectual, financial, environmental

400

Steps to addressing alcohol incidents

1. knock and announce

2. take IDs and detailed notes

3. direct residents to collect alcohol

4. escort residents to dispose of alcohol

5. submit IR

400

where is your building's fire drill rally location?

Caneris, North - across 32nd/33rd

Bentley, Towers, Race, Myers - Race Lawn

Van Row - across Powelton/34th

Stiles - across 15th

400

The skill in which an RA conveys understanding and sensitivity toward a resident's experiences, thoughts, and feelings.

empathy

400

Steps to approaching sexual and gender-based misconduct

1. a report can come from anyone/anytime/anywhere

2. explain that you are a mandatory reporter

3. gather information the student is willing to share

4. call the RD on Duty

5. email the RD on Duty your IR narrative 

400

tiredness, worry or burnout associated with the overuse of virtual platforms of communication, particularly videotelephony

Zoom fatigue

500

Steps to addressing drug incidents

1. pinpoint the smell of marijuana to 1-2 rooms

2. do not knock on the door or touch paraphernalia

3. call the RD on Duty

4. 1 RA stays near the room, 1 RA meets the RD at the front desk with the floor submaster key

5. follow RD instructions and document the incident thoroughly, send RD your IR narrative

500
items prohibited in the residence halls (name at least 3)

bicycles, candles, extension cords, halogen lamps, hammocks, high-wattage electrical appliances or those w/heating element, hot plates, hoverboards, illegal drugs, incense, indoor grills, live or cut trees, toasters, outside routers, pets, surveillance cameras, waterbeds, portable space heaters, bed risers...

500

3 principles of a trauma-informed approach to counseling

safety and trust, choice and voice, strengths and resilience

500

the role of all RAs in reporting sexual misconduct and bias-related incidents

mandatory reporters

500

the profound emotional and physical exhaustion that helping professionals and caregivers can develop over the course of their career as helpers

compassion fatigue