What does this alert mean?
"Phone stopped reporting"
The driver has stopped reporting. For example, the driver may be in a bad reception area.
"Phone stopped reporting"
Contact the driver/shop by phone/radio to advise them to log out and back in
Does a driver have to be logged in to accept new orders?
Yes, if they are unable to see new orders, the driver should log out and back in
"SMS sending failed"
The text message sent to the member to track the driver's location was not received
"SMS sending failed"
Contact the member with any delays
Can a driver send a text message to the dispatcher/member?
Yes drivers can only reply to text messages in order comments
"Driver lost GPS"
The driver's phone/tablet stopped reporting and the location on the map may not be accurate
"Driver lost GPS"
Contact the driver/shop by phone/radio to confirm the order & advise them to stage themselves in an area with better reception
Should a driver stay idle if they lost GPS?
No - they should continue to navigate to the members location and once service is retained, the order will update
"Driver has low battery"
The driver's battery on phone/tablet is critically low
"Driver has low battery"
Contact the driver/shop by phone/radio to alert that their battery is low so that they can charge their device
If the driver's tablet/phone battery dies, will the driver will be unable to accept or complete orders?
Yes, the driver must be logged in. He can charge his device or login on another device