General Info
Drivers are ________, meaning they do not work for Lyft.
independent contractors
Name two economy ride types
Lyft, Wait & Save, Priority Pickup, Green
False
True or false: Lyft defines lost and found items as personal belongings that drivers accidentally leave behind in a Lyft vehicle.
False - the items are left behind by riders, not drivers.
True or false: Lyft defines damage as material damage done to a driver’s vehicle as a direct result of a Lyft passenger’s actions.
True
How many seat belts does your car have to have to give Lyft rides?
5
Name two premium ride types
Extra comfort, Black, XL, Black SUV
What is the basic type of ride that all drivers can give for groups of 1-4 riders?
Lyft
Fill in the blank: Per Lyft's Terms of Service, we do not procure _________ for, nor are we responsible for, personal belongings left in the car by drivers or riders.
insurance
If a rider brings a friend with them and the friend causes the damage, who do we charge?
Riders are always responsible for the behavior of their guest, and we hold them financially responsible for any damages they may cause.
In which countries can you request a Lyft ride?
The United States and select cities in Canada.
True or false: when you open the Driver app, you automatically go online and receive ride requests.
False - you have to select 'Go Online' before you'll receive any requests.
What two ride types can be used for groups of 5-6 riders?
XL or Black SUV
How much will drivers earn by returning a rider's lost item?
$20
What are the requirements for submitting photos of the damage?
The driver has to send in 3 photos from different angles.
How old do you have to be to have a Lyft rider account?
18
What is the name of the preference that helps women and non-binary riders match up with women and non-binary drivers more frequently?
Women+ Connect
What star ratings can a rider leave a driver if they don't want to take a ride with them again/
1-3 star ratings will automatically unpair them.
If a driver cannot return the rider's item, what can we do?
Arrange for the driver to ship the item back to the rider.
How much do we charge riders for cleaning fees?
It depends on the category and severity of the damage.
How old do you have to be to drive for Lyft?
21-25, depending on where you live
What can a driver earn if they arrive at the pick up location and rider isn't there?
No show fee
What is the upfront price?
Estimate amount of money the rider will be charged for their trip
Name all items considered high priority.
Person or child
Animals
Life saving medications or medical devices
Name 3 damage categories.
Dirt and small mess
Food and liquid spills
Biowaste
Structural Damage
Animal