ID Verification
Can we accept scanned images of DL/ID?
No - Identity Verification documents must be color photos and can not be scans or pictures of another picture.
What do you search by in Lexis Nexis Find a Person?
First/Last name and DOB
How many days must the most recent paystub be dated for?
The most recent pay stub must be dated within the last 35 days.
What are the EV methods for W2/Fixed Income?
Plaid or 3WC with the bank
Do we accept Leases for Trade-In?
No - We can offer Sell to Carvana as a solution.
What is a Full Name State?
Full Name State is a state that requires the name on the DL/ID to match exactly (first/middle/last/suffix)
This can be found in the State by State guide located in the case review Carma link.
What system do you use to verify previous loan status?
Bridgecrest API
How many days must the bank statement and/or Plaid show Direct Deposits?
90 Days.
What is required for the note template? (W2/Fixed Income/1099)
Company Name, Date 1- Amount, Date 2- Amount, Method of Verification
What work items will you see associated with Lien Only trade-in?
Odometer + 10 Day Payoff Task
What if the customer's name does not match their Carma account?
We must roll back to update the name on the account
Can we move forward with active/open Bankruptcy?
No - The case is still open and we are unable to move forward with the purchase.
Can we accept Stipends, Cryptocurrencies and/or Rideshare as acceptable income?
No - These income types are considered unacceptable. Check out the General Income Requirements for a full complete list of unacceptable income types.
How long is EV valid for?
35 days.
When is it required to pull Registration for no-lien trade-in?
California only!!!!!
Can we accept Temp DL/ID?
Yes/No - Check the applicable State by State reference guide to see if we can accept Temporary driver's licenses or IDs. If the “temporary” or paper driver’s license does not have the customer’s photo on it, request a photo of another government-issued photo ID to accompany it so we know what the customer looks like.
If Lexis Nexis flags populate blank, what is our next step?
In the event that ALL of the red flags populate as blank, this is normally attributed to a syncing issue that can be fixed by rolling back and replacing the order. If the issue persists after replacing the order, you will need to submit an Exception ticket for a manual review.
Do we accept cash deposits?
No, we cannot trace the source of this income. The only exception is Business Income with supplemental documents.
What if my customer splits their direct deposits into two or more accounts?
If a customer's Direct Deposit is distributed over 2 or more deposit accounts, and you are completing employment verification via a three-way call and/or Plaid, verifying the partial deposit on either account is acceptable provided that the associated paystubs confirm that the customer's income is split between multiple accounts. If the paystubs do not show the deposit being split to multiple accounts, we will need to complete EV using another method.
What systems do we use to pull 10DPO?
Bridgecrest API, Routeone, Dealertrack and Winslow
We must rollback the purchase and update the name to include suffixes. First/Last/Suffix is required to be present in all situations regardless of Full Name status.
If Credit Check flags populate blank, what is your next step?
Roll back and replace the order. If all red flags remain blank, review each red flag manually against the customer’s credit report.
What can you utilize to determine how often the customer is paid?
Pay Frequency Calculator found on the Verification Website
How do we complete Employment Verification for Business Owners?
Articles of Incorporation, Secretary of State or LexisNexis Find a Business search and Tax Documents 1040 Schedule C or K. If the customer's business is new within the year, you may also request the Tax EIN form showing they registered with the IRS.
How do we verify vehicle ownership?
Title, paper registration, ADD, and/or government-issued DL/ID