Is it Design?
Adding On
Addressing Objections
In Store
In Home
100
"Odd Space, New Home, Downsizing..."
"What are Keywords?"
100
Walls, floors, & horizontal surfaces
What are the three zones in a room that we should accessorize?
100
What you should use to address an objection.
What is the "CLR" method?
100
Bring in your floor plans and we can show you the space before...
Who is a customer with a new home being built.
100
In home Appointment and Purchase Presentation
What are the two things that should be schedule before an in home?
300
Every customer that comes into the store.
What is "Which customers deserve to know about our design program?"
300
Traditional, Transitional, Casual, and Coastal
What are the four main categories that Havertys’ decorative accents fall under?
300
"What do you have in your space now?"
What is "a Clarifying question to I need to go home and measure?"
300
I'M GOING ON YOUR NEXT IN HOME APPOINTMENT!
300
The in-home visit to measure and take photos and the Purchase Presentation
What are the “two easy steps” of the In-Home Appointment
500
“How do you want your space to feel when you walk into it?” and “What colors, textures, or patterns make you happy?”
What are "Examples of open ended questions?"
500
It affects our moods while in the room, It adds drama, It highlights architectural elements and prized artifacts.
What is "Why lighting an important part in completing the room"?
500
If the customer says “That’s correct,” suggest a significantly higher project cost and make sure they’re ok with it.
What is "What you should do if a customer tells you that they don't have a budget"
500
An In-Store Engagement
Who is an "A customer has floor plans and is ready to buy today but needs help with colors and design ideas"
500
In store before setting appointment and while in the home...
What is "When should you have the budget conversation"