Member Experience
Supporting members throughout their financial journeys is considered what enterprise strategy?
Member-Centric
Performed by Branch Operations to measure member satisfaction with their branch experience?
Branch Experience Survey
In what year was the first Women's History Day celebration?
1909
This program offers $300 to FT employees toward the cost of approved health/fitness activities or items.
Field Wellness Reimbursement Program
What happens is there's exclusion at work?
It has a negative impact on the workplace by causing certain factors to decline and others to rise.
What is Navy Federal's slogan?
Our Members Are The Mission
What 3 basic parts make up the Service Standards training program?
*Greet
*Educate
*Serve
Women make up what percent of active duty military members?
14%
This is an annual challenge motivating employees to meet wellness goals for better health and well-being.
President's Wellness Challenge
These boost our confidence, engagement, commitment, and make us feel like we are valued.
What is Microaffirmations?
What is the goal of the "employee powered" enterprise strategy?
To attract, develop, retain, empower and align the best talent in the marketplace to deliver across our agile organization.
Member Service Standards have been established for our team members as our "......"
"Principles of Service."
Until Congress passed this act in 1974 women couldn't get credit cards in their own name.
Equal Credit Opportunity Act
Provides short-term support to help you build skills to cope with or manage personal or professional situations that may interfere with work or family responsibilities.
Employee Assistance Program
When we respond to a subtle exclusion in a way that boosts the confidence of the person it was aimed at is an example of what???
What is Pivot
What does it mean to have courageous communication?
Corporate Values (guiding principles)
In what year did Congress establish National Women's History Month?
1987
This is a volunteer-driven DI&B initiative sponsored by Navy Federal to provide a space for employees with shared identities, affinities, purposes, culture or backgrounds.
Employee Resource Groups
These lower our confidence, worsen our mental health, and make us feel unwelcome.
What is Microaggressions.
Improving financial well-being means our members are financially secure and have the freedom to make choices to enjoy life now and in the future. This is achieved when supported by the following: (hint 3 answers)
*Product and service knowledge
*Channel options (branch, cco, OLB, ATM)
*Knowledge about financial tools and services
What does the acronym LEAST stand for when it comes to serving our members in a difficult situation?
Listen, Empathize, Apologize, Solve, Thank
In 1869, this US Territory was the first place to give women the right to vote.
Wyoming Territory
This program provides inclusive support for everyone in the workplace through personalized navigation, live virtual coaching, and neurodivergence and disability training and education.
Joshin
This is when we notice there's an inconsistency between what we believe (ex;speaking up when we see exclusion) and what we do (ex; staying silent).
What is Cognitive Dissonance