DryvIQ 101
A proprietary, repository-agnostic tag/label, which travels with the file as it moves across systems, inboxes, etc…
What is a 'DryvIQ Persistent Label'?
Tell us about Arup & DryvIQ
As an AEC firm oft positioned as subcontractor, data ownership is integral yet challenging. Project data is often created and/or stored on partner systems, impeding seamless data retention. As one of most heavily litigated industry, it's critical AEC firms are able to retain, classify and recall meaningful project documents should their be legal dispute.
To solve for this, Arup partnered with DryvIQ to ensure all relevant project data is retained within their environment.
Responsible for post-sales adoption & solutioning, this MS account team member is heavily motivated to introduce partners who can remove blockers in support of accelerated M365 consumption
What is Customer Success Account Manager ('CSAM')
Large Box-to-M365 migration - "How are you different than ShareGate or Migration Manager?"
- ShareGate designed for SP migration vs our #1 core competency
- Detailed reporting/insights
- Speed/Scale
- Connector support
DryvIQ Migrate report integral to user communications, this specific category denotes which files did not migrate, where they're located, and who owns them
What is a 'Flagged Item Report'?
Tell us about McKinsey & DryvIQ
Accused of turbocharging the Opiod epidemic in support of Purdue Pharma, a SR Partner at McKinsey was charged with Obstruction of Justice as a result of knowingly destroying relevant documents and records to the case.
As a result, McKinsey was ordered to implement refined document management processes for Client Engagement data, ensuring this type of activity would not happen in the future.
McKinsey partnered with DryvIQ to initiate data cleansing, classification, and migration to Microsoft SharePoint Online; the home of their new 'Engagement Hub'. To ensure this new environment would not turn into a data dumping ground like Box, the teams collectively developed a self-service migration application, enabling Consultants to select specific engagement files they wanted to move to this new service.
Native to Box, this add-on capability enables customers to identify & label sensitive data within Box.
What is Box Shield
Introductory dialogue w/ Microsoft AE regarding enterprise customer who recently licensed MS Copilot - Highlight benefits to both customer & seller.
For the customer:
- Accelerate platform adoption in intelligent fashion (Time to value)
- Ensure optimal productivity gains (and in-turn, adoption/ROI)
- Deploy with confidence - ensure Copilot isn't propogating additional risk
- Reduce on-going SPO Storage costs
For Microsoft:
- Accelerate meaningful adoption (expensive SKU)
- Proactively defend against downstream blockers (50% of GenAI related initiatives stall due to data concerns
- Selfish benefits - Azure Compute Revenue, Cosell quota relief
Walk me through standard onboarding processes for all customers + the various options for engaging w/ DryvIQ CX
Upon contracting, all Customers receive a welcome email from their CX representative to coordinate kick-off, pre-requisite documentation, and access to DryvIQ's LMS for self-paced enablement.
Depending on contracted delivery model, customers will embrace one of the follow DryvIQ CX offerings:
-Expert Assist - For customers looking to independently deliver outcomes, DryvIQ will serve in an advisory role; enabling customers in the area of implementation, configuration, and execution. (Customer is hands-on-keyboard, licensed in buckets of hours)
- Managed Project - For customers looking for an end-to-end, outsourced solution. Supported via Statement of Work, DryvIQ will lead and deliver all aspects of migration from kick-off to closure.
(DryvIQ hands-on-keyboard, fixed bid)
-Managed Services - On-going delivery support for customers leveraging DryvIQ in a recurring capacity. DryvIQ may serve in an advisory role OR hands-on-keyboard delivering outcomes, with a required minimum hourly consumption monthly.
Tell us about Kaufman & DryvIQ
HW Kaufman is a global network of companies advancing the insurance industry by investing in innovative technology, creating efficiencies, identifying emerging trends, and fostering creativity to stay responsive and solve complex problems.
By partnering with DryvIQ, Kaufman was able to successfully modernize their content platform, eliminating vendor lock-in and enabling digital transformation that has dramatically increased their efficiency. This initiative enabled Kaufman to leverage AI and automation to streamline reinsurance quote request processing, improving their win rates, reducing costs, and enabling them to serve more customers faster.
In an effort to accelerate platform adoption, Box & Microsoft offer 'free' onboarding and/or migration services for customers >150 (embracing 1st party tools).
What is Box Shuttle & Microsoft Fast Track (Bonus - how is DryvIQ's different compared to these experiences?)
M365 E5 customer working to deploy MS Purview - "Do you compete with Purview? Help me understand how these work together"
As you've likely experienced, Purview is a wide-spanning powerful capability focused on a variety of data types and data management requirements. As a result, it's cumbersome to deploy and manage, and provides more of a 'generalist' vs 'specialist' approach to data management.
DryvIQ is a best of breed unstructured data management solution, designed to supplement MS Purview and alternative DLP solutions. Our platform will provide enhanced time to value, improved classification tailorability, higher accuracy/confidence rates, and additional capabilities relevant to 'actions'.
Depending on your software ecosystem, DryvIQ can serve as a substitute OR supplement to MS Purview.
What is 'anonymization' and 'redaction'?
Tell us about DryvIQ & Western Digital
Subsequently, WDC partnered with DryvIQ to develop a self-serviceable solution for managing & moving data in support of employee offboarding.
A defined process for select Microsoft ISVs to collaboratively partner w/ the Microsoft field, this partner certification/process fosters joint opportunity management & contracting, while also providing MS sellers quota relief for contracted opportunities.
What is coselling via 'Azure Marketplace' and transactability?
Customer in regulated space preparing to decommission Box and displace w/ M365 - "we were planning to tell end-users they'll need to download/upload data themselves - our team is lean and doesn't have the bandwidth to drive a project like this, and we want to avoid moving a bunch of junk to M365. How would DryvIQ plug-in here?"
While the idea of crowd-sourcing the effort is conceptually sound, it simply doesn't work out in reality.
- Users will ignore communications/guidance - if 10% follow direction that would be a win
- Users have a day job and are widely not technologists - this will oversaturate your help desk with technical challenges
- You're guaranteed to have data loss, with 0 traceability of what's been done
- The upfront friction around file errors, manual resharing, lost searchability, etc...will result in negative platform experience, thus hindering adoption.
Any migration focused around fully decommissioning a platform by a certain date will require some level of administrative lift. That said, DryvIQ does have a self-service migration model that can provide all the perceived benefits of a user-driven approach, while simultaneously removing concerns around data loss, trackability, user experience, etc...This is a tailored offering typically powered by a PowerApp that integrates with the DryvIQ API (thus allowing the customer to create desired end-user experience + parameters)