General Payroll
This is the term for total earnings before taxes and deductions are taken out.
What is gross pay
This form is filled out by new employees to determine how much federal income tax to withhold.
What is Form W-4
This AI feature in Salesforce helps resolve customer cases.
What is Otto.
What is the standard ACH timeline for payroll transactions?
What is 4-days
True or False: DSA support is offered in the Simple plan.
False
These two taxes make up FICA
What are Social Security and Medicare
How often must an employer file Form 941 with the IRS
What is Quarterly
True or False: Internal tickets can NOT be submitted through Salesforce; it must be done in Jira
False
Middesk is what kind of partner?
What is help customer register their business in a new state.
What are the 4 DSA Email Metrics?
What are TFIR (Time of First Response), tNPS, QA Score, and Proactive outreach?
If an employee claims exempt on their W-4, this amount of federal income tax is withheld
What is $0
This document, issued annually, summarizes an employee's earnings and withholdings.
What is Form W-2
You can ONLY submit an internal ticket to these three teams through Salesforce.
Who is Risk, Benefit Services and Integrations & Partnerships
The maximum annual employer cost of FUTA per employee - What is it?
What is $42 or 6% on the first $7,000 of EE wages
What 2 sub teams is the Risk Team comprised of?
What is Customer Risk Operations and Collections.
This law requires employers to keep payroll records for at least 3 years.
What is FLSA (Fair Labor Standards Act)
This form is submitted annually to report FUTA taxes.
What is Form 940
True or False: You can navigate to the customer's Panda account via Salesforce
True
A customer is experiencing product issues and needs assistance with the software. Which team would you contact for assistance?
Who is TPO - Technical Products Operations
This admin can't manage other admins, but they can access sensitive company actions. What permission admin is this?
What is Global Access Admin
The term for an employee who receives wages without income tax withheld, typically due to a special status or filing.
What is a 1099 worker or independent contractor
A document employers fill out to report wages and pay unemployment taxes to the state.
What is State Unemployment Insurance (SUI)
What 3 tools in Salesforce provide a swift and viable response to answer emails/cases
What are email templates, Quick text, and TextExpander
Payroll Admin received a tax notice from the IRS for a missing filing. What team will assist in this case?
Who is TaxRes
This tNPS score is expected of DSA.
What is 70