Customer Service
"Thank you for calling the _____ Desk, _______ speaking-- how many I help?"
Name 1 of each:
Key Building
Persona Building
Transact Building
Key:
BTLR/MAYR/WARN
SHRP
JOLO/GRBM
DELA/ARON
Persona:
WEHD
MNRO
ARON Doors
WALL
Transact:
LAKE
RIVR
What is the name of the database that holds all of the student information for HRL?
Starrez
What do you do if you're going to miss your shift (2 things)?
Text in the Groupme and put up your shift on Schedulefly
When someone walks in you should...
Look up!
Where are temporary cards logged?
1. in the maintenance request
2. as a resource in Starrez
BONUS ANSWER: Lake with a post card in the binder!
How much are residents billed for lockouts (first time), and how much are residents billed for lock changes?
Lockouts cost $25, and lock changes cost $100.
What do you do if you forget to clock in/clock out/etc. on Kronos?
Submit a TCF on Kronos
Name 3 things not allowed at the desk:
1. loud music/TV
2. No headphones
3. No feet on the desk
Any others?????
24 Hours!
What are the 3 things you need to do when the fire alarm goes off during your shift?
1. Call TUPD.
2. Count the number of residents who exit the building.
3. Fill out the Fire Alarm Activation Report form.
What should you do if you're going to be late to your shift?
Text in the Groupme
If you do not know how to help someone-- who are your resources??
Message in GroupMe/ SDSC
Message/Call HOC
Call SAPOC after hours
What type of request does NOT get completed by a DSC?
Lock Change Request
Who is the only person we can give confidential student information out to (besides other people who work for Housing)?
The student (need to see Splash ID to confirm their identity!)
What tab on Schedulefly do you go to to find available shifts to pick up?
Shift trades
When someone approaches ...
Pay close attention
Close personal computer
(answers on the same wavelength)
When the Keywatcher has a little red box on the opening screen, what does this mean?
The Keywatcher is offline (call or text your SDSC!)
Let your SDSC know and go anyway (double check you're not scheduled for more than 20 hours each week across all hourly jobs!)