Product Knowledge
What is the HEART Method?
Hear, Empathize, Apologize, Respond, Thank
When a fan or STH expresses frustration, this type of listening helps you uncover the root issue.
Active listening
The 14s will be sitting in these sections
132 and 133 on the South end
The person who rides a horse in a race is...
A jockey
This is the term for a young female horse.
A filly
What group expereinces will be offered at the Centennial Stadium?
Starting 11, Warm up Watchers, and a post game experience on occasion
When are renewals?
All the time
T/F: Single game suites will have F&B included
False
The "Run for the Roses" is the nickname for this race
The Kentucky Derby
This term refers to a horse's height, measured from the ground to the withers.
Hands
What are we creating for the vote on December 15th that no other team has done?
This survey metric measures how likely a customer is to recommend our team to others.
Net Promoter Score (NPS)
Fieldside and Loge Tables will have their seats where?
Fieldside: Rows 1 & 2 sections 103-107 on the East side
Loge Table: Rows 1 & 2 sections 120-126 on the West side
This 1973 Triple Crown Winner set records that still stand today
Secretariat
This breed is know for its speed and dominates flat racing.
A Thoroughbred
How many premium seats are at the Centennial Stadium?
654
This phrase reminds AE's that meaningful engagement that creates rapport is more effective in relationship building than quick touchpoints.
Quality over Quantity
What is the number we have to pass to set the new attendance record?
40,091
Winning the Derby, Preakness, and Belmont Stakes makes a horse this?
A Tripple Crown Winner
This common piece of horse equipment goes around the horse's head to help control it.
A bridle
Who is on our ownership group?
Rob Cohen, Mellody Hobson, Peyton Manning, Borgen/Moritz Families, Neelima Joshi & Dhiren Jhaveri, Mickaela Shiffrin, Molly Coors, For Denver FC Capital
What day did we sell out of season tickets?
October 24th
What are the names of the 2 people who gave us the tour at Empower yesterday?
Daniel and Anne-Marie
The long shot horse that unexpectedly wins is called this
A dark horse
This term describes the natural balance and rhythm of a horse's movement, often evaluated in dressage and training to assess quality of motion.
Cadence