NSPP
What do athletes do if their product fails and they purchased the NSPP?
What is make a claim by calling the NSPP company directly or going on the NSPP website found on the back of the brochure? (Athletes do not bring it into the store.)
The name of the Dicks Sporting Goods credit card program.
What is the Score Rewards Credit Card?
Score Card members earn a $10 reward for every $_____ spent.
What is $300?
(1 point for every $1 spent; 300 pts/$300 => $10 reward that is sent to the athlete.)
How much is a skate sharpening?
When is it free?
What is $6.00?
First skate sharpening is free when purchased in-store or online. (Ring up $6.00 skate sharpening service and scan 'free with purchase' barcode.)
When doing a return cashiers should always scan what?
What is UPC barcode?
(Never click and select on the monitor to return items - always scan the UPC. We often are returning the wrong item when you just click 'select' and this throws off inventory. Use MerchSearch on a PDT if the item is missing its UPC - do not just assume what item it is.)
When does The NSPP Plan Start?
What is after the return period and manufacturer's warranty?
Athletes can take advantage of 12 month interest free financing when they spend how much?
What is $399?
You become a Score Card Gold member when you spend $_______ a year.
What is $500?
(Score Card Gold is just like the Score Card Loyalty program with some added benefits and rewards.)
Where do you find service barcodes?
What is the cashier reference guide binder?
If an athlete is returning noticeably worn or used items, who should you contact?
What is manager or lead?
(What to say to an athlete: "It will just be a minute. I will need assistance with this return from a team leader." Cashiers should never be the one saying NO to a return.)
What NSPP plan category can you get 30% of the plan price back when you stay claim free?
What is Cardio Plan? (Does not include cardio WITH maintenance.)
Athletes earn ___x the points or $____ for every $100 spent on their first purchase when applying and using a new Dicks Sporting Goods credit card.
What is 3x the points or $10 for every $100 spent?
Score Card Gold members are offered a 3x the points once a year. When should we recommend this be used when it prompts on the screen?
What is largest $ purchase?
(When this prompts on the monitor don't just click accept. You are eligible for the 3x the points promotion. It is recommended that you use this on your largest purchase. Would you like to use this today or save it for later?
How much is a baseball glove steaming?
$______new purchased in-store/DSG online?
$______pre-owned/purchased elsewhere?
When is a baseball glove steaming free?
What is $15 purchased in-store/DSG online?
What is $25 purchased elsewhere or preowned?
What is a 'Pro Series' glove? (Locked up on wall; typically $179+.)
(Scan glove steaming barcode, then 'free with purchase' barcode.)
The return period is how many days?
What is 90 days?
(We will often take care of the athlete for returns over 90 days as long as they are new/unused and current items.)
How do athletes register their NSPP Purchase?
What is text an image of their receipt to 20333?
Score Rewards Mastercard holders earn ____x points per $3 spent on purchases made outside of Dicks Sporting Goods (gas, groceries, dining out, etc.).
What is 1x points for every $3 spent outside of Dicks Sporting Goods.
What words should you not use when informing an athlete of the Score Rewards program?
What is Sign up?
Never say, "Would you like to sign up?" Nobody likes to sign up for anything.
Try "I can get you started with those rewards and discounts today."
When do you print a duplicate receipt and fill out service paperwork?
What is drop off service?
(If the service is not being done right away, then a service sheet will need to be filled out with a duplicate receipt attached.)
These can be used to look up a receipt for a refund if an athlete loses their receipt.
What is Score Rewards account lookup; and swiping the credit card that was used?
The name of the company DSG uses for NSPP.
What is Asurion?
If an athlete already has a Score Rewards credit card, they will earn _____x points or $10 rewards for every $_____ spent.
What is 2x the points or $10 in rewards for every $150 spent?
(Did you know you can look up an athlete's Score Rewards credit card if they do not have it with them?)
Teammates can never scan more than _____ rewards/coupons without manager approval.
What is 3?
What are the 4 steps for Delivery and Assembly?
What is purchase D&A on the register; enter D&A in the computer system; place paperwork in D&A binder; and mark product with green tape and name?
The refund management program used primarily for 'no receipt' refunds.
What is TRE?
(Never hit 'clear' if the TRE screen pops up a Red Denied!! Always have a manager assist whenever you do not know how to handle a refund/exchange.)