Continuous Improvement
What is the definition of our core value continuous improvement?
Every team member embraces and participates in identifying and improving the processes that provide the most value to internal and external customers, while removing as many wasteful steps and activities as possible.
What is the definition of our core value respect?
We honor others’ ideas, time, efforts, and unique contributions. We assume good intent on behalf of each person, and we treat them with the same level of kindness and grace we would want for ourselves
What is the definition of our core value accountability?
Every team member takes deep personal ownership of their action items, promises, and results. When commitments aren’t kept, the owner rapidly initiates respectful and frequent communication to everyone impacted by the delay until the situation is successfully resolved.
What is the definition of our core value belonging?
Everyone’s talents, personality, experience, and history contribute to making Desert Sage Health Centers impactful, unique, and diverse. We act to make current team members and new employees feel welcomed, valued, and celebrated.
What is the definition of our core value teamwork?
Teamwork is a collaborative, coordinated effort by every employee acting together to accomplish shared goals on behalf of the people we serve.
The main focus of any continuous improvement should be the elimination of what?
Waste
What are examples of active listening?
making eye contact, acknowledgement concern, summarizing the conversation
True or False: We do not need to update on tasks nor meet our deadlines
False
True or False: At the beginning of each day or when we enter a new work area, we are to acknowledge every person who comes within 6 feet of me by smiling and greet them
True
What is the difference between pushing and pulling work?
Pulling work allows work to flow smoothly and Pushing work can create defects preventing that smooth flow.
What is MUDA?
Muda is a lean term for waste
True or False: We do not need to treat our customers with respect when they are being rude to us
False
Why is it important to inform impacted team members about a commitment that you are unable to keep?
To find an alternative to get back on track
What are ways we make sure people feel belonging?
Including teammates in day to day discussions, activities and celebrations
Why is pull in the flow cell important in any process?
It ensures tight connections and perfect handoffs
Who can name one values behavior of our core value continuous improvement?
1) I identify challenges or opportunities for improvement, and I bring potential solutions by using constructive problem solving
2) When i identify an opportunity to help other team members improve, I provide constructive feedback w/ encouragement
3) I respectfully receive constructive feedback w/o blaming, defending or deflecting
4) When I identify an error, mistake, or problem. I stop in the moment and correct the error rather than ignoring it or passing it along
What are ways to de escalate a situation with a patient?
1) be empathic and nonjudgmental
2) respect personal space
3) use nonthreatening nonverbals
4) avoid overreacting
5) Focus on feelings
6) Ignore challenging questions
7) Set limits
8) Choose wisely what you insist upon
9) Allow silence for reflection
10) allow time for decisions
( this info can be found on SharePoint)
Who can name one values behavior of our core value accountability?
1. I do what I say I will do.
2. I provide regular updates on tasks assigned to me and meet all deadlines.
3. If I am unable to keep a commitment, I inform all impacted team members immediately and find ways to get back on track.
4. I promptly acknowledge my mistakes to my team leader and other people impacted, and I immediately take action to fix the mistake.
Who can name one values behavior of our core value belonging?
1. Within the workplace, I include all my team members in day-to-day discussions, activities, and celebrations.
2. I take it upon myself to welcome new employees by getting to know them, asking questions about their background, experiences, and life, and helping them contribute to the culture of DSHC.
3. At the beginning of each day or when I enter a new work area, I acknowledge every person who comes within six feet of me by smiling and greeting them.
4. I regularly celebrate the successes of the team and recognize everyone’s contributions, no matter how big or small.
" I attack processes and problems- not the people" What is a recent example of this?
open answers
What is the "Gemba" ?
The place where the work happens: the source of the truth about what's really happening and what problems exist
What are the 5 core values at Desert Sage? ( in order)
Continuous Improvement, Respect , Accountability, Inclusiveness, Teamwork
What is an example of that you have experienced for our value behavior " I promptly acknowledge my mistakes to my team leader and other people impacted, and I immediately take action to fix the mistake."
Open answer
What is the DHSC servant purpose that is posted on our organizational constitution?
Our neighbors choose our compassionate care teams exceptional medical, dental, and behavioral health services to experience healthier, more meaningful lives!
Within the DSHC workplace and in every interaction, I operate from my best self with ___, ____, and ___.
patience, respect and responsiveness