Customer Service
A suite of simulation-based e-Learning intelligently blended with facilitation, coaching, and performance improvement consulting that helps global organizations improve customer service, sales, and coaching results in call centers and at all points of customer contact.
What is CALLMENTOR Learning and Performance Improvement
WellCare
UnitedHealthcare
Humana
Cigna
What is the four primary competitors offering DSNP in Mississippi?
$0
What is Premium
A broad program of health insurance designed to assist the nation's elderly to meet hospital, medical, and other health costs.
What is Medicare?
I love to travel
Who is Myletta?
Body Language (Non-Verbal)
Tone of Voice (Inflection)
Word Choices
What is a Communication Components
We’re local, here in Mississippi.
We’re small, which means we offer personalized support.
We’re experts in health care and our company is solely dedicated to serving community members facing limited options.
What is how Shared Health is different?
2 meals per day for up to 7 days following discharge from an acute inpatient hospital or skilled nursing facility stay
What is Post-Hospital Meals?
An all in one alternative to Original Medicare. MA plans include Part A, Part B, and usually Part D.
What is Medicare Advantage Plan?
I like to go to Karaoke with my husband before Covid came along
Who is Veronica?
Increase First Call Resolution
Improve Member and Provider Satisfaction
Improve Quality Results
Reduce Call Escalations
What is Goals of the Program?
Name the services that Shared Health offers.
What is :
Medicaid
Medicare
LTSS
Customer Service
DSNP
May require prior authorization. Our plan covers up to 50 one-way trips to plan-approved locations
What is Transportation?
Medicare is applicable outside of the U.S. so it is important for anyone with Medicare to obtain additional health insurance if they plan to take vacation outside the U.S. They would only be covered outside the U.S. if there was a medical emergency and the foreign hospital is closer than the nearest U.S. hospital.
What is False?
Red is not my natural hair color.
Who is Ashley?
“What d’ya want?”
Shared Health – followed by silence
Mississippi, this is Mary – followed by silence
What is examples of bad customer service greetings?
John Cole
Who is John Cole?
Supplemental - $250 limit per year
What is Vision - Eyewear?
People who are 65 or older;
Certain younger people with disabilities; or,
People with End-Stage Renal Disease (ESRD)*
What is Eligibility for Medicare?
I LOVE TO WHITE WATER RAFT
Who is Myneika?
Our Auditor
Who is Sakeenah Hylton? lol
Name Shared Health's Motto/ Tagline.
What is Where knowledge meets need?
$2,500 annually
What is Dental?
covers prescription drugs identified in the DSNPs formulary. The formulary is a list of covered drugs, both generic and brand name. The amount each member will spend on prescription drugs depend on the type of drug, the tier of the drug, and if it is generic or brand name.
What is Medicare Part D?
I SCORED A PERFECT SCORE 200 OUT OF 200 ON MY WEAPONS QUALIFACATION WHILE WORKING FOR THE STATE OF CORRECTIONS
Who is Roiana?