Facility and Community
Who administers medications?
When do we administer medications?
Staff.
Up to one hour before or one hour after med pass.
How long do staff have to complete an incident report?
Staff present and on duty must complete a DDM Incident Report when any events described in the Incident Report Form has occurred. Staff complete this report as soon as possible following the event and/or discovery of the event and before the end of the shift.
During a community outing, if someone identifies a negative feeling, what can we do?
Staff should ask "Can I check on you later?"
This way the person has the choice to say yes or no. Nobody is expected to share why they are feeling the way they are. They may not want to talk about it.
What type of tone should we use when speaking to the clients?
We should always speak to the clients in a calm and respectful tone.
How many 10-minute breaks do you get a day?
Two
Who should you talk to for client issues or questions?
Leadership, go to the Regional Manager or the Staff Supervisor that is over your home first, then the Regional Director if the first is not available.
How long do staff have to complete progress notes?
Staff should complete progress notes no earlier than 2 hours before the end of shift. All progress notes should be documented and completed for all clients by the end of shift.
What are HopeTree's Core Values?
Ministry, People, Stewardship, Excellence, Accountability
Give an example of praising a client for making the right choice to motivate another client.
Thank you "Name" for helping your housemate with his plate.
Thank you "Name" for being respectful to your housemates when they are taking their turn.
Do you need to find coverage if you are taking a 10-minute break?
10-minute breaks do not need to be covered as long as you communicate to the clients where you will be during your break.
If you are in the community, how do you help someone find hobbies, make friends, or use local resources?
Help them find community services (like inclusion programs for people with disabilities) that match their interests, focusing on active engagement, and fostering connections.
Where do we keep the controlled medications?
They are locked up in a tackle box which is locked inside of the medication closet.
What is HopeTree's Vision?
To be a beacon of light in the community so all may have hope for a bright tomorrow.
Give an example of another phrase to use when talking to a client instead of saying "No".
"Should we be doing that?"
"Is that a good choice?"
Can your 10-minute break be interrupted based on client needs?
Yes, our clients always come first. While on break, you should always remain where our clients can find you, communicate with our clients where you will be, and cut your break short if client requires your immediate attention.
Should the clients eat alone during meals?
No, staff should talk to each other to decide who will be with which clients during meals. Clients should not eat their meals unsupervised.
Where do the SSR (Support Service Record) go on the last day of every month?
They are scanned to Glenda Pollard. It is very important that Glenda receives each clients' SSRs on the last day of every month. This document is how staff get paid for services rendered.
What is HopeTree's Mission?
Through God's love, we foster hope by empowering families, youth, and adults to lead fulfilling lives.
When a client is having a difficult time, what could we refer them to do?
Focus on their coping skills, by asking "Can you take three deep breaths with me?"
Remind them of their coping skills, by asking "What are some of your coping skills?" or "Are you using your coping skills?"
If you are leaving the property for lunch, who should you communicate with?
Staff must get permission from their staff supervisor or regional manager if leaving prior to the end of your shift for any reason. Staff must clock out when leaving the premises, unless it is for work purposes.
Why is it important for staff to be good role models?
We are setting examples for the clients, it would be unfair to do things we are asking the clients not to do. We are supposed to be helping them develop skills to be successful in life.
What do you do if a client refuses medication?
You should talk to the client to see why they do not want to take their medication and attempt to encourage them to do so. If they do not, the MAR should be marked as refused; an exception in QuickMAR should be documented, an Incident Report should be completed and sent to DDM Incident Reports.
In what year was HopeTree founded?
1890
When is it ok to be more direct with clients?
During a crisis, when there is a risk of someone getting hurt.
Should you take your 10-minute break during lunch?
No. During lunch you are still providing service to the clients. Staff should be present during mealtimes to supervise clients and ensure safety.