Imagine you're opening a boba tea shop. What's the purpose of doing market research before you launch?
To understand what customers want and avoid wasting money on bad decisions.
What type of research helps define a problem before testing solutions?
Exploratory.
What kind of research uses open-ended questions to explore feelings?
Qualitative.
What’s wrong with the question “How amazing was our service?"
It's biased and assumes a positive answer.
What scale goes from Strongly Agree to Strongly Disagree?
Likert scale.
Is tracking app behavior without asking questions primary or secondary data?
Secondary data.
What kind of research uses surveys to describe customer habits?
Descriptive research.
What kind of research is based on statistics and measurements?
Quantitative.
Why should all rating questions use the same scale?
Different scales confuse people and make results unclear.
What kind of scale asks you to rate between two opposite adjectives?
Semantic Differential.
What can customer feedback help a business improve?
Products, services, and marketing strategies
A company compares two ads to see which gets more clicks. What is this?
A/B testing
Watching how students use a library is what kind of research?
Observational (Qualitative).
What's the issue with: "How fast and affordable was the app?"
It's double-barreled – two questions in one.
What scale uses one adjective and a number from +5 to -5?
Stapel scale
Netflix collects viewing data without asking questions then uses this research for their internal AI. What kind of data is that?
Secondary – it's collected automatically as behavioral data.
A fast-food chain adjusts prices and tracks sales. What kind of research?
Causal research.
Counting which drink students order more often is what type?
Quantitative.
What’s a good way to boost survey response rates?
Make surveys short, relevant, and mobile-friendly.
You assign 100 points across features. What kind of scale is this?
Constant Sum scale.
You want to know how popular certain search terms are over time before launching a campaign. What tool would help?
Google Trends.
What’s the difference between A/B testing and general causal research?
A/B testing compares two specific options; causal is broader cause-and-effect.
Why might a company use both qualitative and quantitative research together?
To understand both the “why” and the “how many.”
What is one ethical risk in survey design?
Leading questions that bias results.
You rate satisfaction using smiley faces or sliders. What is that?
Graphic Rating scale.