SAP ECC/S4
Which T-CODE can we use to view the material views?
MM03
What are two valid ways to obtain user confirmation before closing a ticket?
ServiceNow, Email o Microsoft Teams.
What AI do we use at Schneider Electric?
What is movement type 101?
Movement type 101 normally represents a Goods Receipt.
What rule should be followed when additional information from the user is required and does not respond before closing or canceling a ticket?
The 3-Strike Rule, make three attempts to contact the user, and if no response is received, wait 24 hours after the third contact attempt before proceeding with ticket closure.
Algorithms that can learn from data to make predictions or decisions.
Machine Learning
What is SAP S/4HANA?
It is the next generation of SAP ERP, designed to run on the SAP HANA database.
When changing the priority of a ticket, what documentation is required, and what cannot be used as the sole justification for a priority change?
A specific and documented business justification must be recorded in the Work Notes. Do not use the Priority Matrix as the sole justification*
It is a concept from artificial intelligence that it is used to create new text, images, audio, video, code, or other media.
Generative AI
What is Fiori?
Fiori is the modern user interface of SAP.
What information should never be shared within a ticket for security reasons?
Passwords, access credentials, or any sensitive information.
It's SAP's generative artificial intelligence copilot.
SAP Joule
Name 3 modules that only exist in S/4HANA and not in ECC.
EWM, TM, and PP/DS.
Mention three elements that are normally reviewed during a ServiceNow audit.
What is Artificial Intelligence?
Open answer :)