Billing
This section applies only to customers who have chosen to purchase their natural gas from an another supplier
Alternative Gas Supplier
This actor has garnered his fame by playing a loud, gun-toting grandmother figure both on stage and on screen.
Tyler Perry
This service key ensures everyone is treated as a individual with compassion and dignity
What is Caring?
Before pursuing his rap career, this rapper appeared on the Teen Nick show "Degrassi."
Drake
Name the main policy change in the BWB update.
The entire balance must be paid prior to enrolling.
This item supports energy efficiency programs for DTE Gas customers to help you reduce energy usage, which lowers your bill.
What is Energy Waste Reduction?
This popular movie quoted "De keng will now have the strent of de blek pentah stripped eway."
Black Panther
This service key ensures that we identify better ways to do complete work.
What is efficient?
Finish the Eminem lyric: "There's vomit on his sweater already, mom's spaghetti..."
"He's nervous but on the surface he looks calm and ready..."
This charge is when the customer has insufficient funds
What is 15.00?
This change was made to SPP
What is the Review Period?
This popular movie quoted "Y'all ain't never got two things that match. Either y'all got Kool-aid, no sugar. Peanut butter, no jelly. Ham, no burger."
Friday
Senior customer has life critical father who has a outage, DTE tech came out installed generator to restore service. Which service key is he not displaying?
What is safety?
J.C belongs to this boy band
Who is N*Sync?
This is the question you ask every customer whos is scheduling any service order during the Covid pandemic.
Are you experiencing any flu like/COVID symptoms?
Knowing that Dte is required to have electricity at all times, this is the charge that allows dte to generate and maintain electricity.
Non Capacity
This movie stars a couple where the female lead had to dance to get in college
What is Save the Last Dance?
DTE left a hole kiddy corner to a elementary school, which service key does this go against?
What is Safety
This artist has a clothing line, fragrance, and has endorsed a beverage company
Who is Beyoncé?
Give 3 of the 8 call strategies
#2 “I Can Statement”
#3 "Transition to Probing".
#4 “Probing using situation, issue and validation questions”
#5 & #6 "Solutions with options and gaining acceptance"
#7 "Recap and Provide next steps"
#8 "Ask, Is there anything else?"
Find the amount of kwh that will be multiplied at the second rate if you use 55 kwh in 1 day.
38
This movie quoted "Don't stomp your little last season Prada shoes at me, honey."
Legally Blonde
This service key and guiding principle correlate to the response: This customers issue stops with me, We don't hand off issues to others, we follow through to make sure the customers needs are meet
It may not be my fault, but its my problem and Dependable
This Michael Jackson song entered straight at #1 position on Billboard 100 Singles Chart
You are not alone
These are the 5 spices that should be done on ever call.
Smile, Pace, inflection, calmly breathe, exaggerate, shorter sentences