Reservations
How many days in advance can members book open plays or private reservations?
14 days
Name at least 6 different levels/types of Open Play sessions
Rising Intermediate; Intermediate; High Intermediate; Advanced Intermediate; Womens Intermediate; Social Intermediate; Beginners; Adv. Beginners
Name all 7 levels of membership offered at Annandale
Premier, Challenger, Basic, Basic +, Junior, Silver Paddle, & Fairfax Founder
Who was the last person to be hired from front staff?
Khoi
How many days in advance can non-members book open plays?
2
What are house rules versus social play rules?
House rules: 2 on and 2 off; winners stay and split, max 2 wins
Social rules: after the 1st round, everyone one stays for 2 games
How often should you be looking ahead at open plays to see if they should expand?
Every half hour when you are at the desk
What are the # of guest passes that you get with Premier, Challenger, and Basic membership?
8, 4, 0
Who is the most likely to be at DTL when they are not working?
Donovan
How do you handle reservations that require 3 or more courts?
What are the rules for DUPR exceptions for DUPR restricted open plays?
Players must participate in a DUPR round robin or DTL sanctioned tournament that includes DUPR submissions (e.g. DTL Classic) for 2 exceptions
When do you send low enrollment open play emails?
When do membership referrals apply?
1st month of NEW memberships only
NOT when someone upgrades
What is Joe's son's name?
Evin
If a party of 6 people rent one private court for 2 hours AT FAIRFAX during peak hours, what should they be charged?
$30 an hour, plus $10 for each non-member, + $10 for each player after the 4th
When a customer calls the center to cancel a session within the 24 hour window, what do you do?
First, you check their profile while on the phone to see if they've received one grace yet. If they have, they cannot receive another. If they have not, then you can grant them one grace with no cancellation fee but MARK it in their profile.
When should you UNPUBLISH an event?
At least 1 hour before the event so that there are no last minute signups
What is the membership cancellation policy?
Minimum of 3 months with 60 days notice
Name Jenni & Irene's husbands
Jin (or Gak) and Tae
If a party of 6 people rent one private court for 2 hours during peak hours, what should they be charged?
$40 for the court for up to 6 players, and $10 day passes for each non-member
5 courts of the same level/session
What do you do on podplay if we ever close early?
If Jane's Basic membership begins on October 1st, and she emails asking to upgrade her membership to Challenger on November 15th, how would you proceed?
Divide the total amount of $59.99 of Basic by 30 days = $59.99/30 = $1.99 per day
Multiply $1.99 x 14 days in November = $27.99
Charge Jane for Challenger $129.99 on November 15th, and then credit her $27.99 in DTL credits
Name all 6 kids of Jenni & Irene