Cybersecurity
A strong password has...
Upper and lower case letters, numbers, and characters
Mention 2 techniques to overcome pressure points
1. Reframing (rethink situations as opportunities instead of threats / reframe your inner voice and think of what you can do, not things you can’t do).
2. Stress relieves strategies.
3. Stepping back (slow down don’t rush and make a plan).
4. Don’t be afraid to reach out for help.
What is being assertive?
It's expressing your opinions clearly, calmly, and confidently.
What would be an alternative for Microsoft Office Suite?
Google Workspace / Google Drive
Which is the best light to have for a video call?
Natural Light
What is Phishing?
When hackers use fake emails that trick you into providing sensitive data and then use it for identity theft.
Explain the Eisenhower matrix
When you divide your tasks into 4 sections:
1. Urgent and important
2. Urgent but not important
3. Important but not urgent
4. Not important and not urgent
1. Listen carefully and take notes.
2. Confirm the issue with the caller.
3. Empathize.
4. Detail plan to fix the situation.
5. Outline a timeframe.
6. Provide your contact information.
7. Thank the customer by name.
Which are the 2 ways we can add security when creating a meeting on Zoom?
Waiting room
Password
What is Daylight Saving Time (DST)?
Also called summer time, is a period of time in the summer when the clocks are set one hour forward so that people can have extra light in the evening.
What are the 3 main risks of having poor Wi-Fi Security?
1. Spoofing or cloning network
2. Sniffing or stealing data
3. Encryption Cracking or decryption of data
How many hours does 1 hour of planning save in corrections?
200 hours
What are the 2 questions you should ask yourself before a presentation?
1. Where will you be?
2. What equipment will you be using?
Mention 2 ways you can verify your video and audio settings in Zoom.
2) During a meeting > Drop down menu in microphone icon / video icon.
What is the Duck University moto?
Leading Future Employees to Success
Mention at least 3 steps to cultivate phishing awareness at work
1.Think first, act later
2.Click if the links have padlocks or start with"https"
3.Find the real website by using your search engine before clicking on the link
4.Watch out for grammatical errors
5.Legit companies usually address you by your name and not username
6.Regularly check your online accounts
7.Install anti-spam software
8.Set a personal friend list or trusted websites
Which logical thinking type is creativity-driven and curious?
Synthesist
Mention 2 Don'ts in Email Etiquette
• Include unnecessary information
• Use humor or emotive language
• Use emojis
• Use the CC or reply-all functions unnecessarily
• Express negatively
What does the MS Office Suite include?
1. Word
2. Excel
3. Power Point
4. Publisher
What are the 3 Duck University goals?
1. Mindset
2. Preparation
3. Aim for Success
Which are the 5 To Dos to keep your Wifi secure?
1. Use encryption
2. Set up a firewall
3. Change passwords to a unique and strong password
4. Use a VPN
5. Update your software
Which are the 3 planning elements?
1. Project Specification:
Similar to an architectural plan, and includes the aim, the outputs, and the quality of the project.
2. Project Analysis:
To analyze how you’ll allocate resources, who will manage the project, what risks are involved, and what tolerances you’ll allow, that is, how far the project may stray from the schedule before you need to take corrective action.
3. Project Schedule:
Figure out dependencies to order them logically and efficiently and create a calendar of work with deadlines and milestones to divide the project into logical chucks.
3 Techniques to keep in mind to communicate assertively
1) Be aware of your body language.
2) Tone of voice.
3) Summarize at the end.
What is CRM?
Customer Relationship Management.
What are Job Duck's core values?
Attack your day
Be incredible
Complete the job
Dream big
Excuse-free attitude.