A
Due Diligence is?
What is evaluating Risk in All transactions
Name two, NO HOLD items.
What is cashiers checks, us postal money orders, government checks, on us checks
If you made a mistake on a transaction, should the void be performed
A. When the mbr has left as to not cause any inconvenience
B. Before the mbr has left
What is BEFORE the member has left.
Outages of what amount require a cash count of the tellers cash box.
What is ANY DIFFERENCE!
When an out of balance is posted, how long does the team member have to find the outage before it's deemed as UTL (UNABLE TO LOCATE)
What is 3 days!
Complete the Sentence
We don't just transact, we _________
Dual Control VS Dual Presence, which one is acceptable at UNIFY.
What is dual control?
Team members should always _________ a member prior to start of a transaction.
What is authenticate.
What is $500!!
What are some best practices to help avoid outages.
Recapping a transaction, fixing transaction while member is still present, balancing multiple times throughout the day, counting cash 3 times, asking for help when needed, writing down what the member is asking you to do.
Name 3 resources to assist in evaluation of a transaction.
Member snapshot, deposit risk matrix, check negotiability guide, symitar history and profile
Cash is expected to be counted a minimum of _____times.
What is 3 times?
TM'S should not be withdrawing on accounts that have.....………..
delinquent loans, negative balances, or if $5 savings is negative.
Difference over what amount, required that teller be removed from cash?
What is $1,000
If a member brings in a pile of cash for deposit but they're not sure how much is in there. What is the first step?
Ask member kindly to please count cash and let you know how much they'd like to deposit.
Money orders MUST be verified when they are over what dollar amount?
What is $500.
Which type of accounts are higher risk and therefore require higher due diligence.
Right start checking and right start debit.
TM'S must _____ their cash drawers and computer at all times when walking away.
What is lock.
For differences of over $25, who must be notified of outage.
What is...Regional Manager, BOS team, Lisa Otomo, accounting.
What if member refuses to count said pile of cash
Than please get a dual body, preferably a lead to count the cash in dual with you. Get member to agree to the amount you counted BEFORE putting cash into TCR.
What should be done before taking a transaction for an approval?
What is your own due diligence, snapshot reviewed and printed, to know when member would need funds available by.
Are cash exchanges between tellers acceptable?
Yes, but they should be kept to a minimum. Team should work from tcr's and vault when available.
If a transaction is suspicious, doubtful or something seems weird, what should you do?
What is ESCALATE!!! and share all your concerns with a leader.
If a teller is short, what else must be cash counted besides their cash box.
What is the TCR that they're connected too.
What should you do with dirty, beat up bills when presented for deposit.
Make sure they're acceptable to accept. DO NOT PLACE INTO TCR. Count it 3x, place into cash drawer and than we will sell to vault or mutilated as needed. We don't want to force cash into tcr's because that's when most jams happen.