Duke Website
What's the name of the knowledge base that we use in Duke Energy?
The Source
What is a watt?
Measure of the rate of electric power used at any moment.
Rates & Tariffs are always available for BP's in the website, we access the rates by using _____.
Billing and Payments
What's the payment address if a business partner lost their bill?
Mail us a check or money order
Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094
Name the 3 types of distribution lines:
1. Primary Lines
2. Secondary Lines.
3. Service Drops.
How many regions does Duke Energy have on their website?
What's the IVR phone number to make payments?
800.777.9898
What types of service do we offer in Duke Energy?
Overhead or underground service.
Do I have to create an account to pay?
Not necessarily, you can pay as a guest
What's the customer service phone number for North Carolina?
What is the function of a transformer?
Increase or decrease voltage.
Name the first 4 main options on the website down below the "How can we help you?"
1. Pay my bill
2. Start/Stop service
3. Outages
4. Financial help
What's the official name of the IVR?
Speedpay
Name the 5-energy generation portfolio for Duke Energy
1. Nuclear stations.
2. Coal Fired stations.
3. Hydroelectric stations.
4. Wind farms.
5. Several combustion turbine units.