financial
The return check fee for SC
What is $20
What are tech work hours
what is 8am to 5pm est
ETR is what
Estimated Time of Restoral
When bills are not paid, the meter is disconnected and the power is off.
What is Disconnect Non-pay
How many returned check fees can we waive?
what is 1 (if the customer request)
After 90 days unpaid final bills are sent where
What is checked for authentication
What is primary number and last 4 of SSI, if not available we can use DOB.
Any situation that can be considered life threatening or potentially hazardous
What is Priority
An existing customer who pledges or gives assurance that another person's debt will be paid. Used for securing a deposit.
What is a Guarantor
Who can end service?
What is the account holder
If an account has 2 returned checks within a 12 month period what happens
Hospital, Nursing homes and traffic signals are what?
What are First priority customers
Duke energy program for customers who have special medical needs and medical equipment.
What is Medical Alert
Department used to Get new services Connected/installed
Service installation
What is the reconnect fees for NC and SC
what is 10.51 for NC / what is 15.00 for SC
Highlighting the account level, Select Financial View, Select Delinquency Details are what type of process
Steps to suspend the delinquency
Place a customer on hold, what are the key points to remember?
Get Permission, Check back w/ customer.
Department Customers with "EP" obligations are cold transferred here
Energy Protection
An acronym for customer documentation, which is a screen where notes are typed to document information about the caller, customer, or account
CBIS and create account Note( in checkpoint)
Late Fee Rates
NC-1%
SC-1.5%
What is the deposit for landlords, builders, or relators
what is $50.00$
Zero Tolerance
What is using foul language, abusive language, disconnect call, repeating talking over customer
Department we consult in order to verify a customers identity
FACTA
Program which includes coverage for potable waterlines, covers 2,000 dollars of water heater repairs/replacements. Costs $11.99 p/mth
Hot water heater Premium
Program in which Customers Pay for their Electricity as they go, much like a cellphone plan
Prepaid advantage/ or just prepaid