Everything Duluth
What is, "We treat everyone like next door neighbors."
Just one of our 10 Welds!
This feature should be used in Genesys when a customer provides gift card or payment information.
What is Secure Pause.
These days, nicknamed after a popular animal, occur from July 3 to August 11
What are the Dog Days of Summer?
When opening an customer account in AX, you notice a purple line in the sales history. What does that typically mean?
What is an exchange/replacement order! The return order is immediately below it.
The charge for using our return label for refund
What is $7.99?
This happened at Duluth in year of 1993.
What year was the first catalog created?
This is required to be asked on each interaction to ensure we have the correct customer.
What is Verification: Reminder: The customer should provide their name to us. We can provide the address. The customer should provide their phone # and email to you.
Location of the highest temperature ever recorded in the US
What is Death Valley?
In AX, this displays the steps in creating an order, & when the order dropped into our system that allocates orders to the warehouse
Order Events
The company(?) to use to return our merchandise thru Narvar.
What is the US Postal Service?
Bob and Dave Fierek
Who are the original founders of Duluth Trading Co?
"I can understand how that would be frustrating...""
"I sincerely apologize, that is not typical of (our product/service)."
"I'm sorry to hear that! Let's get that taken care of."
What are empathy phrases?
1984 - "Nobody on the road, nobody on the beach. I feel it on the air, summer's out of reach"
What is The Boy's of Summer, by Don Henley?
What we should always do before sending a replacement order
What is check inventory?
The return cost for an even exchange
What is free/$0?
This happened in the year of 2010 at DTC.
The year of the first retail store!
We enter Who called, how they contacted us, why they contacted us, and how it was resolved in AX.
What is Order Notes. Specific details including item #s, promo codes and details, tracking info, return dates, etc. will make it much easier for the next agent looking at the order.
Where were the summer Olympics held in the summer of 2020?
What is Tokyo, Japan?
What we enter first when beginning a new sales order.
What is the source code?
The common location for which a customer receives their refund
What is the original pay method?
In a barge on Lake Superior.
To classify each interaction a CSR handles
Wrap Code
This ocean based horror movie is the number one summer movie of all time.
What is Jaws?
The code used when sending a replacement for a product that was packaged/labeled incorrectly
What is REP825?
The time in which the return or exchange process is generated/initiated.
What is when the post office scans the pkg?