Tabs
True or false, The Dunning History screen provides information that you can use to evaluate Dunning data for the specified Contract Account?
True
Under which Navigation Menu can you calculate a Security Deposit?
Billing tab, flyout security deposit
True or false, Late Payment Charges are assessed automatically in the dunning process?
True
After how many disconnection notices can Dunning Deposits be assessed?
5 disconnection notices
After how many days from the creation date are Dunning disconnect service orders automatically canceled if they are not worked?
11 days
Document Level Dunning Locks are created on what screen?
Account history
It is the debt recovery process that is triggered when an open item becomes overdue, what is this?
Dunning
The Commercial IP1 allows an installment up to how many months?
12 months
When a BP reaches the disconnection collection step what is dunning going to generate?
Disconnection document
How many days can a BP’s Contract Account be inactive before they final bill?
9 days
Can you identify if a Contract Account has a Medical Alert status, on Customer 360?
Yes or yes critical alert field
A Medical Certification Program Recertification Letter is automatically sent to Business Partners how many days prior to the program end date?
In what states will the paid deposit not be subtracted from the collection amount when the disconnect document is created?
DC, DE and NJ
It is assigned to each Contract Account and is used by dunning to determine which collections path past due receivables will follow. What is this?
Where will Remote Disconnect Details show in CM?
Moves, disconnect/reconnect flyout
Which Navigational Menu tab in CM displays the Collectible Amount?
Service order history
Account balance overview, additional information
It is the suspension of dunning while the contract account or document is in dispute?
Dunning lock
Delinquent DPL DE Medical Certification Business Partners are required to re-certify every how many days?
120
What BPEM would you create to waive/reverse a deposit?
FI61
On a Contract Account, you see a Non-Pay Disconnected Order in the alerts section and five (5) of the Collection Steps are shown. What is the status of the account?
Cut for non-pay or disconnected
Once a Business Partner has been enrolled in a medical alert program, what steps should you take to navigate to where you can review the Medical Certification Status?
Contract account, Display ISU, additional Data
What is the name of the reconnection for legacy meters?
Truck roll
Where can you check the status of the AMI meter? Please mention 2 tabs
Service order screen
Customer 360, meter section
Data overview
What will Credit Disconnections generate with the reconnect requirements?
Service order
When a Contract Account final billed and the BP is unable to pay the balance in full, what type of lock is used?
30 day dunning/IP Final bill