DUO Basics
What does the acronym DUO stand for?
Double Up Oklahoma
Is apple pie an eligible DUO item?
No. The fruit mixture and crust contain added ingredients that are not DUO eligible.
Why is clear signage and customer education critical for DUO success?
It prevents confusion, program misuse, and improves customer experience.
A customer visiting the Info booth for the first time during a Market day requests $25 in SNAP. How much DUO are they matched?
$20
When is the monthly DUO report and invoice due?
Both are due by the second Monday of each month.
Which federal nutrition benefit is required for customers to participate in DUO?
SNAP (EBT)
What additives are not allowed in eligible DUO produce?
Added salt, sugar, oil, or fat
Who do you contact if you're running low on DUO tokens and need more?
Anyone on the DUO team at Hunger Free Oklahoma.
A customer received $20 in SNAP tokens, but only wants $10 in DUO. What would you do?
Give the customer $10 in DUO. They are not required to take the maximum amount.
Can vendors make change for DUO tokens?
No, change cannot be given for tokens. If products are not priced at the whole dollar amount, vendors should use common rounding. If products are priced by weight, vendors should recommend adding more product to reach the nearest whole dollar amount.
What is the maximum amount of DUO a SNAP customer can receive per day?
$20
Are gourds, intended to be used as fall decoration, DUO eligible?
No. Produce used as decoration is not DUO eligible.
Who do you contact if information about the Market has changed?
Update the DUO and ONIE teams if any information for your market changes.
A customer wants to use a DUO grocery store voucher at the farmers market. What do you tell them?
DUO vouchers from grocery stores cannot be used at the Farmers Market. Advise the customer to use the voucher at the store where it was earned.
What should vendors do with DUO tokens at the end of the Market day?
Turn them in to the market manager. The manager will note the amount on the Vendor Reimbursement Record and reimburse the vendor according to market policy.
What organization is responsible for DUO program management in Oklahoma?
Hunger Free Oklahoma
Are plants and seeds that grow food DUO eligible?
Yes, only at Farm direct locations.
As the Market Manager, what are your responsibilities to DUO eligible vendors?
Explain the program requirements, ask them to sign a vendor agreement, reimburse them for DUO tokens they accept
A vendor accidently accepts DUO tokens for an ineligible item. What should happen next?
HFO cannot reimburse a vendor if tokens are accepted for an ineligible product. The Market Manager should provide the vendor with additional training on what tokens they can accept based on their products.
What reporting metric does HFO use to calculate a Market's monthly DUO reimbursement?
Total amount of DUO redeemed during the month.
What is the name of the federal grant that primarily funds DUO?
Gus Schumacher Nutrition Incentive Program (GusNIP)
A farmer has a bumper crop of corn and wants to process and freeze some to preserve freshness and add value. Would it be DUO eligible?
Yes, as long as there is no added salt, sugar, oil, or fat.
What annual document is required of all locations that participate in DUO?
An annual contract. Locations cannot participate in the DUO program unless they have a signed contract for that year.
A customer requests $20 SNAP tokens and receives $20 DUO. Later that same day, they visit the Info booth again to request putting the $20 SNAP back on their EBT card. What should happen with the DUO tokens they received?
If a customer wishes to return their SNAP tokens to add funds back to their EBT card, they must also return the matching DUO tokens they received.
A customer visits the Info tent to purchase SNAP tokens three separate times throughout the Market day. How many times are they counted in terms of 'unique customer'?
One. Customers are only considered 'unique' for their first SNAP transaction on a Market day.