Who to call?
A resident is severely injured who do you call?
911
What three things do you need to start a Maxient report?
Day of incident, Time, students involved names & ID numbers
What times are after hours shifts (weekday, weekend, and holidays?)
Weekday 4:45pm-8am (the next day)
Weekend 8am to 8am (the next day)
Holidays 8am to 8am (the next day)
A resident's toilet is overflowing, what do you do?
Call Emergency Maintenance
During an incident inspection are you allowed to open, drawers, fridges, doors, etc.?
No! The resident must open anything that needs to be searched.
You get a call from the desk about a noise complaint who do you call?
Your secondary
Can you take photos of a resident's ID?
Yes, as long as you delete the photo after. Do NOT upload ID photos in Maxient reports
What time are rounds?
Weekdays: 9pm, 11pm
Weekends:9pm, 11pm, and 1am
If a resident's toilet is clogged, what do you do?
Submit a TMA and let resident know they can use public bathrooms. If no public bathrooms, call emergency maintenance.
You find out a resident has an unregistered animal in their room? What should you do?
Inform the Community Director about the animal and submit a Maxient
A resident reports an act of sexual harassment, who do you call? (after hours and business hours)
Your Community Director (business hours), CD on call (after hours)
What is something you should upload before submitting your maxient?
Any photos you took during the incident.
Incidents you must call the CD on after hours immediately (list 3)
Escalated incidents
Large volumes of students
Underaged individuals
Police/EMS/Fire presence
Arrest and/or transport
Life, Safety, Security at risk
Facilities emergencies
When calling emergency maintenance what is the one thing you should ask for before hanging up?
The TMA #
A resident who lives in a different community brings their service animal into your community, what two questions should you ask?
Is that a service animal for your own disability?
What tasks is it trained to mitigate your disability?
The police show up in your building, who do you call?
The Community Director (business hours)
CD on call (After hours)
When writing a Maxient, what language should you avoid?
Improper language, pronouns, slang, and writing in the first person
When a Desk Assistant does not show up to their shift what should happen? (after hours)
The Desk Asstiant prior should call the next DA 3 times and if no response call the CA on call and they will knock on the DA's door. If no response happens after the knock, CA on call must sit the desk.
For after hours response, where should the CA on call submit the TMA number they received?
In the after hours log
How many days can a guest stay consecutively?
No more than 3 nights (6 nights in a 30 day period)
After calling the CD on call, what is the main goal of the CA on call?
To assist the CD on call and de-escalate.
What are the 4 W's of incident reports?
Who? - Any residents, off-campus students, non-students, witnesses, professional staff, and ASUPD officers involved.
What? - A detailed retelling of the situation that occurred.
When? - All relevant dates/times are noted.
Where? - Where did the situation take place? Did the situation move locations at any point?
How? - How was the situation resolved? What was the (maybe temporary) solution?
What does "we don't make threats we make promises" mean?
If you promise to call up to the CD or 911 you have to follow through on the promise.
When should you call emergency maintenance?
AC issues, Biohazards, any water issues, broken windows, or any other safety concerns.
A parent calls the front desk to check in on their student, what are the next steps? (business hours)
Ask for the students first and last name. Inform the parent that we won't be able to give an update but will try to get in contact with the resident. After hanging up, confirm the resident lives there, let the CD know and CD will start wellness check procedures