Soft Serve
Types of swirls we have
What is chocolate and vanilla and orange and vanilla
We just got a new flavor in, Rocky Road!! If a customer comes up and gets 1 scoop of Rocky Road what would you write on the notepad?
What is... 3.25 RR
The price of krunch, sprinkles, or dip
What is .60
Shortcake on the bottom, strawberries, vanilla ice cream, more strawberries, whip cream, and a cherry.
What is a strawberry shortcake sundae?
A customer comes up and says, "I would like a swirl cone." What is the appropriate response in order to get the customer what they are truly after?
What is the chocolate and vanilla or orange and vanilla swirl?
Symbol for sugar cone
What is v
How many scoops is in a waffle cone compared to a sugar cone?
What is... waffle cone is around 2.5 scoops and a sugar cone can either be a kiddie or 1 scoop
The price of nuts or whip cream
What is .75
A customer comes up and says they would like a hot fudge sundae. What are the 2 next questions you should ask?
What is.. what size would you like that? And any nuts or whip cream?
A customer comes up and says they want the large shake. What is the first thing you should do?
What is.. ask them if the jumbo is okay while showing them the cup sizes behind you.
Symbol for cup
What is a c with a circle around it
Price of a hard scoop waffle cone
What is $4.70
The price of candies
What is .75
Can a customer completely customize every aspect of their sundae? If not.. what can't they change?
What is... their world, we are just living in it helping to make their ice cream dreams come true.
What is... show them the baby cone and then the kiddie cone to give them the option of what small cone they would like.
Customer orders a small soft vanilla. What question do you ask them next?
What is would you like a cup or cone?
A customer comes up and says they would like a chocolate chip cookie dough baby cone. Can it be done and what is the price?
What is.. no. We can offer them the kiddie cone. The baby cone is soft serve only. The kiddie cone hard scoop is $1.75
A customer orders a medium hot fudge sundae with chopped nuts and whip cream. What are the numbers you would plug into the register?
What is $4.10 for the sundae, .75 for the chopped nuts, and .75 for the whip cream
What are the steps to make a banana split?
What is... bananas on the bottom, 3 vanilla dollops, each dollop gets either strawberry, pineapple, or chocolate sauce. Then it gets topped off with chopped nuts, whip cream, and a cherry!
A customer comes up and says, "I would like a chocolate sundae." What are some different ways you could approach this customer?
What is... "Do you mean a chocolate sauce or hot fudge sundae with vanilla or chocolate ice cream? Did you want just a chocolate ice cream cup?"
After a customer orders 5 small orange swirl cones, they want a baby vanilla cone for their dog. What is the price of the baby cone?
What is free
A customer comes up and asks, "may I please have one scoop of mint chocolate chip on a cone dipped in chocolate?" What is the appropriate response?
What is... "I'm sorry we can't dip hard scoop cones in the dip because the ice cream will fall off. However, if we did it in a cup, I could pour the hard shell on there? Does that work?"
What are the different kinds of nuts we offer?
What is chopped nuts, Spanish peanuts, and pecans?
A customer comes up and says they would like a tin roof sundae. What question do you ask them?
What is... would you like it with hot fudge or chocolate sauce?
A customer comes up and asks if we have anything for her dog! What are some options we would offer her?
What is... a dogster: a non-dairy peanut butter and cheese ice cream for dogs or we also have a baby cone!