DoorDash
When was DoorDash founded?
What is 2013?
First thing you do when you get a case
What is Take Ownership
This system allows you to see order progress from beginning to end.
What is THQ
VI Voice Ordering stands for
Who Founded DoorDash?
Who is Tony Xu, Andy Fang, & Stanley Tang
These 4 pieces of information is required for a Cx to create an account with DoorDash
First name
Last name
Email address
Phone number
What is the last thing you do once you are finished with your case?
What is Solve the case
This option will allow me to see all of the Consumers information
What is the consumers name/profile in THQ
Do not repeat this information
What is credit card information
Where was DoorDash founded?
Where is Palo Alto, CA
This system allows you to login as the customer
What is THQ
This action connects the order to Salesforce
What is Dispatch Callout
This section allows me to take over the consumers account
Account status - Login as customer
This information is not to be repeated back to the customer
What is the Customers Password
Where did the concept for DoorDash Begin?
Where is a Palo Alto macaroon store.
What piece of information will you confirm before placing the order.
The last 4 digits of the card number
Order Details
What system will you log into daily to receive calls from customers?
What is AWS (Amazon Connect)
If the customer is a new customer what information do you need to proceed with the order?
What is Collect their full name, phone number, and email address (for order receipt & quote time - optional).
This message should be given to all new customers before creating the account.
By creating an account, you agree to DoorDash’s Terms and Conditions and Privacy Statement. You can find them on our web page.
What is DoorDash Mission Statement?
What is to grow and empower local economies.
Creating a password requires this combination of characters
First two letters of first name (lower case)
First two letters of last name (lower case)
Last eight digits of phone number
Exclamation point
What reference tool do you have available to assist with your orders?
What is KB -
Cx| Pre-Order| Accessibility Option for Consumers
What does Olo stand for?
What is Online Ordering (Unofficially confirmed)
What are the 9 steps to order placing service steps
1. Select Login as Consumer 2. Confirm Cx Identity.
3. Ask Cx for Cuisine type 4. Search for cuisine
5. Read options to Cx 6. Read menu items from selected Mx
7. Add items to order 8. Complete checkout Process
9. Perform THQ callout (Dispatch Callout)