Transfers & Fees
How much is the charge for the first DasherDirect Card?
What is the User Status in Trinity if the Application Status of the Dasher is Passed?
Active
How much is the daily Dasher payout limit from DoorDash to DasherDirect?
$1000
What is the Daily Cash Load limit for DasherDirect?
$1500 maximum of 10 transactions
How much is the usual ATM Fee?
$2.50
How much is the fee for DasherDirect Card Replacement?
$5
What are the possible Card Status tat will show up in Trinity?
Active
Lost
Stolen
Closed
Suspended
Damaged
Frozen (Locked by Dasher)
What are the instances wher cardholders will be required to go through 2FA?
First time log-in
New device log-in
First log-in after 3+ months
What is the monthly ATM withdrawal limit for DasherDirect?
$5000 maximum of 150 ATM transactions
How long is the expected Shipping duration for replacement card to Dasher?
2-3 weeks
How much is the charge of Third-party merchants for DasherDirect Cash Loads?
$3.95-$4.95
What will happen if a Dasher updated their residential address to a PO Box address?
If a cardholder updates their residential address to a PO box address, their account will get suspended by the Payfare Team.
What are the information that will be auto-populated during application for DasherDirect?
Email, Mobile Phone Number and Date of Birth
What is the daily Transfer limit for DasherDirect?
$2000/day, 3 transfers maximum
What are the password requirements for DasherDirect app?
Passwords must include the following:
A minimum of 8 characters
1 uppercase letter
1 lowercase letter
1 number or symbol (@ ! & ) etc.
Give atleast 3 merchants who offer Cash Load services
7-Eleven
ACE Cash Express
CVS Pharmacy
Dollar General
Family Dollar
Kroger
Rite Aid
Safeway
Walgreens
Walmart
What are the different tabs available in the Trinity Tool?
Profile
Payment Methods
Money History
Profile History
KYC
Notes
What are the information that Dashers can update via the DasherDirect app?
Phone number, email address and Home address
What is the phone number of Payfare that you will dial in case you need to transfer the Dasher?
+1 (908) 460-1908
What are the 3 possible status of Application for DasherDirect?
Passed
Soft Fail
Hard Fail
How much is the Paper Check Fee when a DasherDirect cardholder used the app to pay a bill?
$1
Which Trinity Tab should we click to view the rejection reason for DasherDirect applications?
KYC Tab
What are the 4 DasherDirect app key navigation options at the bottom of the screen?
Account
Deposit
Rewards
More
What is the website that you need to access incase a you need to escalate to Payfare but it is outside HOOP?
What is the Authentication key for web case escalation website of Payfare?
DoorDashAdmin