Fees
How much is it to rush a debit card order for a customer?
$15
We do no offer it as a first option, it is a courtesy when a customer can not wait. Would have to submit the request before actually ordering the card. Cannot be done after the card is already ordered.
How would a customer open a First Banking account
It is opened online or through the mobile app. There is no way to open the account in branch by banker.
What credit card would you offer a customer who is looking for a balance transfer option with low interest?
Chase Slate Edge
What is our SWIFT Code for International Wire?
CHASUS33
What are the 3 topics that we can be "shopped" on during our mystery shop visit?
Overdraft Services
Credit Card
Checking and Savings
how much is it for a stop payment request on a check or ACH?
*how much is for Online or Automated Phone Stop Payment?
$30 per request
$25 per request
Name a few accounts that are subject to the Monthly Service Fee Automatic Courtesy Waiver?
Secure Checking
College Checking
Secure Checking
Total Checking
Premier Plus Checking
Sapphire Checking
(Chase Freedom Rise Visa) what are the requirements to be eligible for the $25 statement credit for enrolling in automatic payments?
Earn a $25 statement credit after signing up for automatic payments within the first 3 months of opening an account. The account must be open and in good standing at time of award.
Name 5 things customers can do at a Chase ATM
Deposits
Funds transfers
Payments to credit card, Home Equity and mortgage
Withdrawals (customer can choose bill denominations)
Print statements
Review transaction history /account balance
Name the transactions that are unable to be reversed
CD / Retirement Distribution
Cash detail (e.g. dispensed cash)
End Customer
Buy or Sell (e.g. ATM, cash dispenser, cash recycler)
Balancing
what is Chase Sapphire Banking Debit Card purchase limit?
$7,500
Name 2 services not included in this account
Overdraft Services
Check writing
Wire transfers
Which chase credit cards has an annual fee?
how much is the annual fee?
Chase Sapphire Preferred Visa Signature Card
$95 Annual Fee
Chase Sapphire Reserve® Credit Card
$550 annual fee $75 for each authorized user
Name the 5 Discover Needs questions
1. Do you live or work nearby?… Where do you work?… What do you do there? … How long have you been there?... OR Where do you go to school?...
2. How do you typically make deposits?...What about purchases?... And how do you make payments?...
3. What types of accounts do you have now?
4. What are the balances you plan to keep?
5. What is most important to you financially?...
Name the three different ways we can cover overdrafts
Standard Overdraft Practice
Overdraft Protection
Chase Debit Card Coverage
How much is it to send a domestic wire in branch/online?
*How much is it to send an international wire in branch-online?
Domestic Wire - $35 in branch and $25 online
*International Wire - $50 in branch and $40 online
What are the required ages for the youth & student checking accounts?
Chase First Banking
Chase College Checking
Chase High School Checking
Chase First Banking - 6-17 years old
Chase College Checking - 17-24 years old
Chase High School Checking - 13-17 years old
Name three of Chase most popular business card
INK BUSINESS UNLIMITED
INK BUSINESS PREMIER
SOUTHWEST RAPID REWARDS® PREMIER BUSINESS
Name Chase 5 Values
service
heart
curiosity
courage
excellence
What method do you use when determining negotiability on the check and what are you checking for when going through this method?
Z Method
Checking for date, amount, check number, makers signature, payee, drawee bank, MICR line, endorsement.
What is a Legal Processing Fee and when is it applied? How much is it?
up to $100 per order; Processing of any garnishment, tax levy, or other court or administrative order against your accounts, whether or not the funds are actually paid
What is the daily cutoff time for deposits? (Central timezone)
Chase ATM
Transfer money from the website or mobile device
Customer Service transfer
Chase Quick Deposit
QuickPay with Zelle (Chase to Chase) (Chase to other financial institution)
Chase ATM - 10 pm
Transfer money from the website or mobile device - 10 pm
Customer Service transfer - 10 pm
Chase Quick Deposit - 10 pm
QuickPay with Zelle (Chase to Chase) - 10 pm
(Chase to other financial institution) - 7 pm
Name 5 personal credit cards that Chase services but we do not offer in-branch?
Southwest Rapid Rewards Priority/Plus/Premier
Prime Visa
Amazon Visa
Aeroplan
Marriot Bonvoy Bountiful/Bold/Boundless
IHG
Disney Visa/Premier
British Airways
Hyatt
DoorDash Visa
Instacart visa
Iberia
Name three OFAC-Countries we are unable to accept foreign currency from.
Cuba Iran North Korea
(Democratic People’s Republic of Korea)
Regions of Ukraine
(Crimea, Donetsk and Luhansk) Sudan Syria
Name the simple 6 solutions
Checking/Savings/Debit Card
Chase Business Online/Mobile App
Bill Pay & QuickPay with Zelle
INK Credit Cards
QuickDeposit
Payment Solutions = Merchant Services