Online Shopping Malls
What is an online shopping mall?
A website that hosts many different online stores under one main platform.
What is online banking?
A banking service that allows customers to perform transactions using the internet.
Give one disadvantage of virtual communities.
Cyberbullying / spread of false information / privacy concerns.
What year did store front services became popular?
late 1990s and early 2000s
How is an online shopping mall similar to a physical mall?
It has many different stores in one place where customers can browse and buy products.
Name one thing a customer can do using online banking.
Check account balance / transfer money / pay bills.
What is a virtual community?
A virtual community is a group of people who communicate and interact with each other online because they share common interests, goals, or activities.
Based on the presentation, state 2 advantages of store front services.
Customers can have face-to-face interaction with the business owner or staff.
Customers can ask questions and receive immediate assistance.
Customers are able to see, touch, or try the products before buying them.
Products or services can be received immediately without waiting for delivery.
A physical store can build trust, because customers may feel more comfortable buying from a business with a visible location in the community.
Give one disadvantage of online shopping malls.
Customers cannot physically touch, try on or test products before purchasing them.
Retailers may have limited control over how their brand is displayed on the mallplatform.
Some customers may have concerns about online payment security.
Delivery may take time and returning items can sometimes be inconvenient.
Give one advantage of online banking.
It is convenient / saves time / customers can access their accounts anytime.
Name one example of a virtual community.
Facebook groups, Reddit, Discord, or online forums.
Define store front services.
Storefront services refer to online platforms that allow businesses to create their own digital store to sell products or services on the internet.
Why might returning items bought from an online shopping mall sometimes be inconvenient for customers?
Because customers have to ship the item back and wait for the return or refund instead of returning it immediately like in a physical store.
Give one disadvantage of online banking.
Risk of cybercrime or hacking / requires internet access.
When did virtual communities started developing?
1980s and 1990s when the internet became more widely used.
State one disadvantage of store front servies.
High operating costs such as rent, electricity, water, maintenance, and security.
The business can only serve customers who are able to visit the physical location.
Customers who live far away or prefer online shopping may not buy from the business.
Businesses are limited by opening and closing hours, so customers cannot shop anytime.
If the store is in an area with low customer traffic, it may struggle to attract enough customers.
Natural disasters, bad weather, or unexpected events can reduce the number of customers visiting the store.
Give one advantage of online shopping malls for customers.
Customers can shop anytime / compare prices / save time and travel costs.
In which decades did online banking become more popular as internet access increased around the world?
The 1990s and early 2000s.
Why are virtual communities important for businesses in e-commerce?
They help businesses connect with customers, build relationships, and promote their products online.
give 3 examples of a store front.
Walmart, Starbucks, McDonald’s