Traditional retail businesses operating out of buildings where customers come and shop
What is Brick and mortar store
100
Internet connection where bandwidth is increased through direct digital signals
What is Broadband
100
Designed to communicate a company’s products, services, and image to customers
What is Brochure
100
Shared purpose, values, and commitment of the people who work for a company
What is Business culture
200
Activities that transform the resources of a business into products and services and deliver them in a way that meets customers expectations
What is Business processes
200
Manager responsible for info systems and technology in a business
What is Chief info officer
200
Tracks individual web site use from which visitors link, surfing paths within the sites, and time spent at the site
What is Click stream analysis
200
Products purchased by individuals for final use and consumption
What is Consumer products
200
Gathering and analyzing information to determine if plans are being accomplished
What is Controlling
300
An internal web site that provides company information to employees, as well as access to selected web sites such as those of benefit to providers and suppliers
What is Corporate portal
300
The design and assembly of a new product to meet the unique and specific needs of a customer
What is Custom production
300
Combines software and management practices to serve the customer form order to delivery and after sales support
What is Customer relationship
300
Databases that allow businesses to provide customer service based on the customers past experience
What is Customer service
300
Includes multimedia entertainment, online information services published documents, games, music, and videos that are sold directly over the internet
What is Digital products
400
Services that are sold and preformed online, such as banks, stockbrokers, and schools
What is Digital services
400
Involves determining the best methods and procedures to allow customers to locate, obtain, and use the products and services of an organization
What is Distribution
400
Web sites designed with specific goals geared toward having customers make purchases
What is e-commerce sites
400
Targeted e-mail messages sent to individuals most likely to purchase the company’s product or service
What is E-mail marketing
400
A process in which managers regularly review information about competitors and environmental trends
What is Environment scanning
500
Budgeting for marketing activities obtaining the necessary funds needed for operations and providing assistance to customers in purchasing the business’s products and services
What is Financing
500
Involves the attempt by individuals to break through online security for fun or profit
What is Hacking
500
Hypertext transfer protocols- the instructions that allow hyperlinks to work
What is HTTP
500
Products purchases by companies for business use, for integration into other products, or for resale
What is Industrial products
500
Measure of customer’s value that shows that while a few transactions with a customer may not be profitable, over the long term that customer may be well worth retaining