Email Etiquette/QA
True or False: When emailing an individual, the recipient's name must always be used.
True.
A branch calls with questions on establishing an ESP account. Who should assist?
Anyone in the department should assist / the person who answers the call on main line.
True or False: If an email contains ten or more accounts, it should be moved to the NA Project Folder.
False
True or False: If a TOD account is opened in COB, a form 1380 is always required.
False. The TOD agreement is now in COB, and a 1380 is only required for updates or spousal acknowledgement on Comm Prop states.
Before asking a question on an email, which resources should you check? (Multiple answers)
iKnow, Systems, OneNote, Teams Channel, RJnet
True or False: If you don't know how to answer a question, you should untag yourself so the next associate can assist.
False
When a client passes on a Trust account, should E-Service code the account, or the Trust Team?
E-Service.
STR should only be requested in which scenarios?
What form is required to add/remove/update duplicate statements and confirms?
Form 1919
Which system would be used to escalate an email sent to the main New Accounts inbox?
Escalation Call Back App
When emailing someone without an RJ email, what should go in the subject line?
[protect]
Before forwarding an email to another specialty team, what two major things should we check for?
Make sure it applies to their team, and make sure they weren't already included in the email chain.
On which tab of the OneNote can you find the chart that references which pieces of info are required for us to establish an account?
Under "Processes" and "Account Opening"
A branch emails us with questions on filling out a 1014 form. What should we do?
Forward the email to Decedent Solutions.
What should you do to find previously asked questions within the Teams Channel?
Cntrl + F
When an email contains attachments that must be provided to someone else, it is important for us to do what?
Forward the email, so the attachments stay included.
For updates on a Trust account with an Entity trustee, which team should handle the request? Trust Team or Entity Team?
Entity Team.
If an Unsolicited Trade Letter is in requirement, we determine the triggering trade does require the form, but the branch believes it is not needed, who would we contact?
Trade Review / Trade Supervision
Which version of the 7100 should we advise is needed to update a UTMA to an account for the former minor?
7100 Long Form
Which resource can be utilized to locate which subsidiary a branch falls under?
Associate Inquiry
When should you archive an email that you have replied to?
Any time you make a change to an account/client, or may need to reference the email in the future.
Which three areas are considered US territories, and should be handled by us, NOT the foreign team?
Puerto Rico, Guam, US Virgin Islands
True or False: When establishing a 529 account, you should add the Discretionary Agreement as approved in AP Agreement Tracking.
False. Only on 529 accounts for IAD branches.
To journal dividends and interest from one account to another account, no IRAs involved, and it is a different client, which form is needed?
Form 1965
If a branch states they received a notification about something, what system would we utilize to see what they received?
Alerts Portal