Supply Chain Basics
What is the global network used to deliver products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash?
Supply chain (or global supply chain/network)
Which color is typically used to designate storage areas? (housekeeping color)
Yellow
In a logistics setting, what are the two types of communication?
Internal and external communication
What system uses electronic tags to store data about items?
RFID (Radio Frequency Identification)
What acronym means goals that are Specific, Measurable, Achievable, Relevant, and Time-bound?
Specific, Measurable, Achievable, Relevant, Time-bound
What term describes a warehouse that stores finished goods and/or service items?
Finished goods warehouse (or distribution warehouse)
Which housekeeping color is Red used for?
Fire protection equipment / danger
What is the best way to communicate between shifts?
Shift log or handoff briefing
Microsoft Access is classified as what kind of software?
Database management software (DBMS)
What is the first step in problem solving?
Identify the problem (or define the problem)
What is the process of moving items from incoming trailers to outgoing trailers with little or no storage time in between?
Cross-docking
Which housekeeping color is Green used for?
Safety and first-aid / safe condition
If someone is NOT working as an effective team member, they might be described how?
Uncooperative, not participating, or poor communicator
Which computer system allows a user to enter information about the quantity, location, status and other relevant information for use in storage and product movement in a distribution center?
Warehouse Management System (WMS)
What is the name of a methodology aimed at reducing the number of defects and improving and maintaining quality?
Six Sigma or Total Quality Management (TQM)
What are the two most basic warehouse designs? (Name both.)
Public (or shared) warehouse and private (or dedicated) warehouse
Which housekeeping color is Magenta or black on yellow used for?
Radiation warning / special hazard marking
When talking to a group of co-workers, what important speaking habit should you remember?
Speak clearly, be concise, and be respectful — allow others to participate
Of the four ways to automatically capture logistics data, which method uses infrared or laser scanners to read Universal Product Code labels?
Optical scanning / barcode scanners (laser/infrared reading UPC labels)
Which term best describes the process used to ensure a product meets or exceeds customer expectations and is delivered without error?
Quality assurance (or quality control/process quality)
What program scans containers and deems them safe before departing the country of origin (a government-to-government initiative mentioned in the document)?
Container Security Initiative (CSI) — government program where containers are scanned and deemed safe before departure.
Which housekeeping color is White used for?
Aisle marking / housekeeping
Which type of listening is demonstrated when you allow the speaker to complete their thought?
Informational/active listening
Which method uses an encoded number that is preprogrammed and cannot be changed without reprogramming the card it inhabits?
Smart card with fixed programmed ID (or read-only RFID/tag preprogrammed)
Which type of team can be self-managed?
Self-managed team (or autonomous team)