Enter Title

Authentication

100

How do you verify a pnc employee?

- First and last name

- Login id 

- Mailstop/ call center number 

- Manger 

200

What is the acceptable dollar range for a transaction between $100-$999.99

-$10

(ex 488.72- acceptable amount between $478-498)

300

What is the order of verification?

-OTP

-KBQ's

-RTS

-Branch

400

What is the limit of transactions you can ask a caller during the KBQ

- 3

Zelle

200

What are the steps to unlock Zelle?

- Verify

- RFR

-Notated the account

-Unlock Zelle

400

How long does it take for a standard (ach) payment to arrive in the account ?

- 3 business days 

Complaints

100

"Hey, I've been on hold for 45 mins trying to get into my online banking this is taking all of my time and i have a meeting to go to. Can you help me today?"

Yes a complaint should be file because of trigger words