A
Which of the following is not a crypto.com product?
Crypto.com App
Crypto.com Exchange
Crypto.com Onchain
Crypto.com Mastercard Signature Credit Card
Crypto.com Mastercard Signature Credit Card
Which of the following should be provided to register on the Crypto.com app?
Mobile number
Email address
Personal document
All of the listed
All of the listed
What is the 'Crypto Pay' feature used for?
Paying at select merchants using crypto
What qualifies as a crypto withdrawal from the Crypto.com App?
A crypto transaction sent to an external wallet
A crypto transaction received from an external wallet
A crypto transaction exchanging one crypto for another
A crypto transaction of selling crypto to fiat/cash
A crypto transaction sent to an external wallet
In which of the following scenarios should we authenticate the customer?
Trusted device requested via an unregistered email address
Account specific information requested via In-App chat
Unsubscribe customers from Marketing Emails requested via a registered email address
Generic information requested via In-App chat
Trusted device requested via an unregistered email address
In which of the following cases will a fee for card reissuing not apply?
Lost card
Stolen card
Card swallowed by an ATM
All of the mentioned
Card swallowed by an ATM
A customer contacts us through an in-app chat for a 2FA reset. What type of authentication should we use?
Identification via OPS
Once authentication is successfully completed, which details should be provided in the Qualification tab?
Name and email address
What is the meaning of CRA?
Customer Risk Assessment
How should we snooze a chat while waiting for more details from the customer?
For later today
What Conversation Attributes are mandatory?
Issue Type
Conversation Status
When should we close a conversation?
The customer has confirmed the resolution
All concern are resolve
No pending escalation
Which of the following documents is not acceptable as proof of address?
Utility bill
Government correspondence
Bank Account Statement
Receipt
Receipt
What is the estimated delivery time for a CDC card for Brazil?
14-19 Business Days