Enter Title

10

Where in the Crypto.com App can we find the Fees & Limits?

Settings > About > Fees & Limits

20

Where is the "Customer support" option in the Crypto.com App?

Settings

30

For which conversation statuses will Intercom not apply the Snooze & Close automation?

Escalated and Closed

10

What should be provided second to register on the Crypto.com app?

Mobile number

20

Who has access to a record stored on a blockchain?

Anyone

30

A customer contacts us through an in-app chat for a 2FA reset. What type of authentication should we use?

Identification via OPS

10

What tool do we use to communicate with customers?

Intercom

20

A customer contacts us via unauthenticated web chat and requests a passcode reset. What authentication method should we use?

Identification via OPS

30

Once authentication is successfully completed, which details should be provided in the Qualification tab?

Name and email address