Income
It is unacceptable to include this type of hours in a Paystub Income Calculation.
What is Overtime Hours
This is the button you click in Carma when we come across a customer who is a 1099 employee.
What is the Unable To Complete Button?
This is the most desired and time-effective option for the customer to complete employment verification
What is PLAID ?
This is one format of a document that we can NEVER accept for Identity Verification - because it is not acceptable for registration.
What is a Scan?
When working a case, we have confirmed we have the two most recent pay stubs and we are ready to complete an income calculation. This is where we will find the link to open the Income Calculator.
What is the Light blue link at the top of the Income Verification work item?
A customer has just started a new job, these two documents are needed to complete income verification.
What is an offer letter and their first pay stub?
This is how we should be marking cases after clicking "Unable to complete" that have work items we are not yet skilled for while in rotation.
What is "M0 - Partial Case" ?
When making a three-way call to the bank to complete Employment verification, we need to verify these pieces of information.
What are the EMPLOYER, DATE and AMOUNT as listed on the customer's income documentation?
As long as the state by state allows, an expired driver's license can be accompanied by this in order to green a customer.
What is a Temporary Driver's License?
When working a case, the customer misses their deadline and still needs to upload an AV document. We attempted to reach out to the customer and were unsuccessful at reaching them. Because the customer has missed their deadline. we need to perform this action in Carma.
What is Rollback the purchase and lock for 24 hours?
The following are listed as deductions on a customer's Pay stubs. Only these Garnishments would be included in the paystub calculator.
401K
Arrears Child
State taxes
Medicare
Student loans
When reviewing the notes on the case, you notice a RED Post-Sale note mentioning that the customer is not happy with the vehicle that was delivered due to the cup holders and wants to select a new vehicle. You would select this drop-down after clicking the "unable to complete" button
What is swap?
If a customer's wife is an authorized user on their Carvana account and their bank account is a joint bank account, can we complete a three-way call for EV with the wife?
What is No? We must complete EV with the customer!
Upon reviewing an account, you notice that Harrison has rejected the customer's images of their Driver's License in Admin. You open the images to check their home address to clear AV, and notice that the image is clear, all 4 corners are showing. This is how you can proceed with the provided images.
What is verify the DL is valid with the state DMV or NADA and approving the images?
This is where all the documents for the customer's current purchase are uploaded to.
What is the Purchase Admin Page?
If a customer receives commission pay, we would need to request these from them in order to move forward with an income calculation.
What is 3 months of paystubs/checks showing commission pay?
What is Complex Case - Complex Income
When speaking with the customer on the phone, you are attempting to help them link their account with PLAID. However, when you are impersonating, that option is not there. This is the next available option to complete Employment Verification for this customer.
What is a Three way call?
A customer, who does not live in a full name state, provides a DL with the name Beyonce Giselle Knowles-Carter and Admin/Carma shows the name: Beyonce G Carter. What action (if any) is required to approve the Identity verification work item?
What is roll back and update the customer's name to include their full last name. The customer's name should read: Beyonce G Knowles-Carter
Once we complete an income calculation, we have to input the verified income amount into this location in order to do verify _____?
What is into the purchase admin page in order to determine if the customer budgets?
*How many hours can we use on this paystub and what is the hourly rate?
79.75 hours @ $22.90/hour ?
What is a Delivery Push?
This customer receives bi-weekly paystubs that are not directly deposited into a bank account. Instead, this customer cashes their checks at "Cash-N-Go" and then deposits 1/3 of this into their Chime account.
This is the only way we may be able to complete Employment Verification for this customer.
What is a Manual Employment Verification?
A customer offers to upload a military ID because they do not have a driver's license. This is when we are allowed to ask them to upload this type of document for identity verification purposes.
What is Never? This is a legally protected document and we are not allowed to request the customer to upload this document. We also cannot use this for registration in most states.
True or False: We can send an email to the customer in Carma.
What is False?