Lecture 1
Readings pt 1
Readings pt 2
9/11 Case Study
100

The four public admin constraints

Political, Definitional, Structural, and Institutional

100

The 4 leadership styles by Reddin (Starling)

1. Supporting, or human relations, style

2. Coaching, or participative, style

3. Delegating or laissez-faire style

4. Directing, or autocratic style

100

The City that William Robertson work for

Los Angeles

100

The number of months Mayor Giuliani had left in his term

What is approximately two months

200

The two advantages of buracuracies 

What is Efficiency and Predictability 

200

The ability to manage emotions and turn them into constructive purposes, rather than being dominated by them and allowing them to diminish leadership

Emotional intelligence

200

The number of Public Service Motives Lois Wise identifies

3: Rational, Affective, and Normative

200

The date of the Battle of the Badges

November 2, 2001

300

The first and last needs according to Maslow

What is Physiological (first) and Self-Actualization (second)

300

The name of the strategy to turn a crowd anger into power/action (and the author)

The Art of Manipulation, William Robertson

300

The Public Service Motive that is rooted in an individual's emotions

Affective Motives

300

The name of the person Mayor Giullini called to demand the identification and firing of the ironworkers

Holden

400

The one thing that cannot happen without effective communication (Starling)

What is leadership

400

The number of factors in managing successful organizational change in the public sector

8 (Fernandez & Rainy)

400

The definition and example of street level bureaucrats

What is the Public sector workers who interact directly with citizens and have a substantial amount of discretion (examples: Police, teachers, welfare/social workers, judges, public defenders)

400

The number of people involved in the rescue crew that died during the cleanup

zero

500

The differences (at least two) between Theory X and Theory Y

subordinates liking v. disliking work and capability of self- control (vs irresponsibility) 

Note: These theories are not opposites of each other

500

The meaning of the "Economic Man"

A person who would work harder for higher pay

500

The reasons why a street level bureaucrat can push back against some noncompliance

1. hard to recruit and train them 2. they have collective bargaining power 3. agencies depend on their expertise

500

The three orders Mayor Giuliani gave to the firemen prior to the confrontation

1. Firemen would have to work in a joint command for rescues 2. Rescue crews would be reduced by 2/3rds w/1 spotter 3. Everyone else would have to wait at a designated area