Lecture 1
The four public admin constraints
Political, Definitional, Structural, and Institutional
The 4 leadership styles by Reddin (Starling)
1. Supporting, or human relations, style
2. Coaching, or participative, style
3. Delegating or laissez-faire style
4. Directing, or autocratic style
The City that William Robertson work for
Los Angeles
The number of months Mayor Giuliani had left in his term
What is approximately two months
The two advantages of buracuracies
What is Efficiency and Predictability
The ability to manage emotions and turn them into constructive purposes, rather than being dominated by them and allowing them to diminish leadership
Emotional intelligence
The number of Public Service Motives Lois Wise identifies
3: Rational, Affective, and Normative
The date of the Battle of the Badges
November 2, 2001
The first and last needs according to Maslow
What is Physiological (first) and Self-Actualization (second)
The name of the strategy to turn a crowd anger into power/action (and the author)
The Art of Manipulation, William Robertson
The Public Service Motive that is rooted in an individual's emotions
Affective Motives
The name of the person Mayor Giullini called to demand the identification and firing of the ironworkers
Holden
The one thing that cannot happen without effective communication (Starling)
What is leadership
The number of factors in managing successful organizational change in the public sector
8 (Fernandez & Rainy)
The definition and example of street level bureaucrats
What is the Public sector workers who interact directly with citizens and have a substantial amount of discretion (examples: Police, teachers, welfare/social workers, judges, public defenders)
The number of people involved in the rescue crew that died during the cleanup
zero
The differences (at least two) between Theory X and Theory Y
subordinates liking v. disliking work and capability of self- control (vs irresponsibility)
Note: These theories are not opposites of each other
The meaning of the "Economic Man"
A person who would work harder for higher pay
The reasons why a street level bureaucrat can push back against some noncompliance
1. hard to recruit and train them 2. they have collective bargaining power 3. agencies depend on their expertise
The three orders Mayor Giuliani gave to the firemen prior to the confrontation
1. Firemen would have to work in a joint command for rescues 2. Rescue crews would be reduced by 2/3rds w/1 spotter 3. Everyone else would have to wait at a designated area