PHMC
What does PHMC stand for?
Personal Helth Message Center
What does PSN stand for?
Personal Support Network
Every route in ISET requires a ___________ in PHMC
Case
In CAMS, where do we locate the member's claims and/or transactions?
Claim History Tab
Information regarding prescription related information would be found here.
Prescription Advocacy
When sending out an email to a member, which mailbox should you use?
At what age must there be written or verbal consent on file for a member?
13
To look up documention requirements for a route to an RA in ISET, use this source
E & I Toolkit
This account can be used when satisfying patient responsibility, co-insurance and band aids...
Flexible Spending Account
Which advocacy would you use for fsa/hsa/hra related questions?
Financial Advocacy
True or False? Can you email a family who is not assigned to you via PHMC?
True
This information can be provided under the "general" guidelines of HIPAA
Eligibility information/benefit information
Turn around time for an RA route
5 business days
How can a member turn off coordinated payments set up for their FSA?
myuhc.com (must be logged in as subscriber)
To assist a member with using myuhc.com or the mobile app use this advocacy
Self Service Advocacy
You received an email in PHMC, what must you click in order to reply to the member?
Check Out
People who live in these two states do not have access to Personal Support Network and cannot grant Shared Account Access
Wisconsing and Washington
True or False - Routing to a Nurse advisor is done in ISET
False
This type of Financial Account can be used to pay for daycare, after school programs, etc for children 12 years of age and under or qualified disabled dependents ages 13 and up
Dependent FSA
A UnitedHealthcare out-of-network solution, that provides advocacy assistance when a member is faced with a balance bill by an out-of-network provider.
Naviguard
A green dot next to a PHMC email indicates
A new unread email
This authorization is valid for a maximum of 2 years
ROI/ Release of Information
Every SENS Case, must have a committment scheduled for an outreach to the member called a _____
Task
True or False.. we can view check payment amounts and date issued in CAMS?
True
Use this advocacy to find instructions for documentation and routing to your internal partners such as:
Family Engagement Center (FEC) Advocacy