VA
What is the IVA (Internal VA Department’s) number for employees and students?
You may reach out to directly IVA at 1-877-572-7232 or warm transfer the student. KB 60879
Who is eligible to use Top-Up Benefits?
Top-Up is a benefit available for those who are eligible for Chapter 30 Montgomery GI Bill benefits.
Military Required Documentation SOP.pdf --Page 4
Why would a student be in a Treatment VA Hold Risk Code?
Students in this risk code have a balance that is expected to be resolved with third party VA funding and an advisor wants to suspend balance from processing through treatment steps and being transferred to CCC. KB 61023
When updating a collector code based upon the student’s military branch, what suffix should be included?
KB 70542
Does Military TA cover State Sales Tax?
Military tuition assistance does not cover State Sales Tax. Students that reside in Hawaii or Albuquerque will have to pay that portion out of pocket. (The sales tax on the military adjustment of $444 for undergrad will be adjusted off in the amount of $20.92.) The student will be responsible for the sales tax on the $750.00. KB 70542
When a VA document is received, how should staff submit them?
Documents received by staff should be uploaded to Admissions via the Kofax - Internal Document Upload process. The University IVA department will review the document submitted and determine if the student’s file is Complete/Not Complete within 7 calendar days of the document being loaded into eXp. KB 61308.
When using Chapter 33 benefits, are W grades covered?
Courses where a 'W' grade has been assigned will be reported to the Regional VA office as a withdrawal. This may result in the loss of benefits received for the dropped course, unless the VA determines the course was dropped due to mitigating circumstances.
https://www.phoenix.edu/content/dam/edu/admissions/doc/veterans-shared-responsibility-letter.pdf
Are Chapter 35 VA benefits paid directly to the school?
No, the VA pays the student directly and the student in turn pays the University.
KB 60219
Are/Is a Letter of Credit (LOC)/voucher/s needed in order to bill for state voc rehab?
Yes. KB 61926
All TA documents must be submitted prior to each course start, but which TA (Military) Braches need to provide a copy of their approved TA to the school?
Navy, Marine, and Coast Guard students need to provide a copy of the approved TA voucher.
The approved TA voucher must match the Course ID, start date, and end date of the course the student is scheduled for.
Military Required Documentation SOP.pdf Page 3
Where can a student send their VA claim documents to?
When a student would like to use VA benefits at more than one school at a time, what document/letter would be required?
Parent School Letter—UOPX is Primary school
Parent School Letter if UOPX is guest school
Military Required Documentation SOP.pdf --Page 15
What is required from the student, for our IVA to certify the student’s Chapter 35 benefits?
Students who are using Chapter 35 benefits must provide a payee number to have their courses certified. KB 60219
Is each state and student unique regarding billing requirements/billing eligibility for state voc rehab?
Yes. 61926
What programs are eligible for MYCAA funding?
KB 61373
On the Military Required Document SOP, where would you go to see details regarding the MOU/MOA tracker and required documents/eligible affiliations?
Military Required Documentation SOP.pdf --Page 11-12
Will VA certifications be issued during a student’s Risk-Free Period?
No. If you are in the University’s risk-free period, the class will not be certified during the risk-free period (first three weeks of the course). An enrollment certification will be submitted to the VA after positive attendance is recorded in a subsequent week.
https://www.phoenix.edu/content/dam/edu/admissions/doc/veterans-shared-responsibility-letter.pdf
How many days are submitted to the VA for attendance (instructional time) for an online Bachelor’s or Master’s program?
For a five-week undergraduate course, 29 days are reported.
For a six-week graduate course, 36 days are reported.
https://www.phoenix.edu/content/dam/edu/admissions/doc/veterans-shared-responsibility-letter.pdf
Does Phoenix.edu have a page that students can view regarding military affiliated students and tuition rates?
What eligibility requirements must be met, for a student to be eligible for MYCAA funding?
KB 61373
If Chapter 33 benefits were never used, what documents would be required to activate the benefit?
22-1990 VA claim page
22-1990 VA application
Certification or Eligibility (COE)
Post 9/11 Statement of Benefits
eBenefits: Education Enrollment Status
Military Required Documentation SOP.pdf --Page 17
Who qualifies as a Servicemember Dependent?
--An unmarried child of an active duty or select reserve member under 21 years of age.
--An unmarried child under the age of 23 enrolled in a full-time course of study in an institution of
higher learning and who is dependent on the servicemember for more than one-half of the
child’s support.
--Any potential eligibility scenarios falling outside of this definition are determined by the U.S.
Military when accompanied by supporting documentation. Supporting documentation will be
collected in accordance with the Annual Verification Rule.
Military Required Documentation SOP.pdf --Page 7
What is the Edith Nourse Rogers STEM scholarship and are University of Phoenix students using VA benefits eligible for the scholarship?
Effective August 1, 2019 Department of Veterans Affairs is launching the Edith Nourse Rogers STEM Scholarship program for students in STEM fields (science, technology, engineering, and math) who have exhausted their entitlement for Chapter 33 Post 9/11 benefits or will exhaust their benefits within 180 days of their scholarship application. It provides students an additional 9 months of Post 9/11 benefits up to a maximum of $30,000. KB 60025
When is VR&E VA CH31 benefits billed for payment to the Federal VA?
Student Accounting will bill the VR&E VACH31 benefits after 70% attendance has been met. Billing confirmation can be found in the General Info tab in SRM, or in the AR Inquiry responsibility in Oracle. KB 63784
What military documents can be accepted to apply the Military Tuition Rate?
--Personnel Page (Servicemember’s My Profile print screen)
--MilConnect ID Card print screen
--For Spouses and Dependents - ID Card print screen from the “Family ID Card” section
--Department of Defense Manpower Data Center Status Report (SCRA)
--Military orders dated within the last 3 years
--Leave and Earnings Statement (LES)
--DEERS (Defense Enrollment Eligibility Reporting System) Form 1172-2
--Letter from Command Officer
--Enlistment/Reenlistment documents
--Proof of Service letter
--Enlisted Record Brief (ERB) or vMPF/DVB/CDB - Air Force version of the ERB
--Statement of Services with ETS
Military Required Documentation SOP.pdf --Page 8-11