Current Task remarks
A client calls in and reports that they are pregnant.
PW
What is used to answer and make calls
Genesys
Anchorage
Urban
What screen do you navigate to in order to replace a lost EBT card
EBCM
What does a Case Status of RE mean
REC'D NOT WORKED
A client calls and reports they have moved out of state
OOS
What is used to look up documents
ILINX
Fort Yukon
Rural II
What does it mean if a client has a FSO (Field Service Office) of 070 in E I S
LONG TERM CARE
According to ElS notices, interim Reports are due by the 1 0th of the month . Clients car actually submit it later than the 1 0th - what is the last day a client car submit the interim report and still have it be worked?
Last day of the month
A client calls and reports fraudulent activity
FRAUD
What is used to look up MAGI Med only
ARIES
North Pole
Urban
What website is used to submit Fair Hearing Referrals
I SIGHT
What does the acronym BlRU mean
Billing issuance & Recovery Unit
A client calls in and reports the birth of their child
NB
What is used to look up SNAP, GA, APA
EIS
Kenny Lake
Rural I
The caller needs proof of ME coverage for a specific month . Their case is in EIS . What screen do we need to visit to provide tris information?
MEBH
The Permanent Fund Dividend is a once yearly benefit given to Alaskans funded by oil and mining revenues.
PFD
A client calls in to ask for their case to be closed .
CLOSURE REQUEST
What is used to look up Heating Assistance Applications
ECOS
Aniak
Rural II
What service does AK use for interpreters
LANGUAGE LINE
name a form that a TA can complete
a GEN 50c, or HAP 1 , or GE N 72, or Gen 21