It's all in the family
You are in a family conversation and the mother has repeatedly made statements such as "I should've been home sooner" "I should've seen the signs" "No parent should have to bury their child". These are examples of what EA concept.
What is an Offer?
When you are in a conversation with the declaring MD, you recognize that the environment around you is distracting so you pull them into a conference room to ensure there are no distractions and that you are giving your full attention to him/her. This is an example of what EA concept.
What is Being Present?
Often uses descriptive words related to all 5 senses to leave the partner/customer in the presence of a vision.
What is Paint a Picture
The EA concept that exemplifies "stepping into someone else's shoes".
What is Perspective Taking?
This EA Concept uses descriptive words related to all 5 senses.
What is painting a picture or Leaving them in the presence of a vision?
The attend to that means to skillfully navigate the conversation without being too pushy or manipulative.
What is Directiveness and Guidance?
You have anxiety building up in anticipation of starting a new job role. You are having repeated thoughts in your head saying "You are not qualified." This would be an example of which EA concept.
What is your Broken Compass?
Personal words or actions that we “throw” on a smooth path that results in a need for damage control in a conversation.
What are rocks.
It's 1500, and the accepting cardiac transplant surgeon is insistent on an OR time of 2000 despite the fact that all other teams would like to delay until 0400, which EA concept must be considered in this situation?
What is Sensible vs. Non-Sensible?
You arrive on the unit and set your bag down at the nurses station and right off the bat the charge RN says "Every time LifeSource comes here they act like they own the place." This would be an example of what?
What is a previous mess?
When addressing this Attend To, you must ensure it is authentic and genuine to you so that the family feels well supported and cared for.
What is Condolences?
When you are in a phone conversation with the Medical Examiner and you are multitasking and miss some critical information, this would be an example of a lack of which EA concept.
What is Being Present?
When dealing with an FPA conflict at your hospital, you make the comment "If family chooses to move forward with donation, we will offer them as much information as they'd like to keep them in the loop." The bedside nurse hears this and tells the family they have a choice on whether or not to move forward with donation. This would be an example of which EA Concept?
What is a Rock?
While in a conversation with parents of a pediatric donor, the mother says "it feels like I'm being pulled in multiple directions", "there are so many decisions to be made all at once", and "How am I supposed to pick a funeral home for my baby?". These repetitive statements are an example of what EA concept.
What is an Offer. The mother is expressing a feeling of being overwhelmed.
A concept or phrase offered repeatedly by the family or partner that must be attended to and “met” before the conversation will move smoothly forward
What is an offer?
When your speed of speaking matches the family's ability to hear and understand what you are saying, you are addressing this Attend To.
What is Timing/Pacing?
We typically have a physical/visceral response when we come up against this EA concept.
What is A-Line?
A conscious plan made for an interaction that is based on the perspective of who you will be speaking to.
What is Making a Case For?
You start your shift by calling a FH and they respond defensively with "I already told you to stop calling, this is the 3rd time this morning!" What EA concept could this situation represent?
What is 3 Turns Back
We are in a challenging conversation with a family of a non-FPA referral and they say that they feel bullied into choosing donation. This is an example of which EA concept.
What is THE Line?
It has been said that these TWO Attend To's are critical to establish quickly and authentically in any initial family conversation.
What are Connection and Trust?
Negative thoughts or phrases that typically come to mind about oneself.
What is Broken Compass?
During a conversation with a Medical Examiner, they express frustration around past LifeSource cases they've worked and how they never seem to get all of their requests met regarding blood, photos, etc...This would be an example of a __________________ that needs to be addressed and cleaned up.
What is a previous mess
What EA Concept requires clear and concise communication as well as considering the needs of the person you're communicating with when asking and advocating for what you need?
What is making a case for?
What Partnership Intention is most closely connected to supporting, listening, and acknowledging concerns?
What is Fostering a long-term relationship?