Systems 1
Where do I find a copy of a check that was posted 120 days ago?
What is Image Central
Where do I go to provide the pending transactions on a Savings account?
What is CTI?
What is the phone ICON?
I am the full amount of funds that can be withdrawn from an account
What is the available balance?
What is the minimum balance to open a free checking account
What is a $50?
What system do I use to place a customer on hold?
What is Interaction Desktop?
I am the light version for Digital Banking questions?
What is Q2 Co-Pilot?
This field prevents me from sharing any information with the caller.
What is the sensitivity field?
I disclose the requirements and fees on a checking account.
What is the Product disclosures and addendums?
Among other things, I hold customer account information and customer's history of ACH and debit transactions.
What is CTI?
Where do I go to check the latest and greatest announcements before I start my shift?
What is Iris?
Customer would like to Opt-in to Basic OD service.
What is Max?
I can show up to 90 days of transactions.
What is the Statement tab?
I deliver extraordinary care
What is DEC?
I can be used quickly access systems and URLs.
What is Quick Links?
Where do I go to find out the process to reset a customer's pin?
What is CCC Service Policies and Procedures Manual?
This system can answer questions about the breakdown of a payment as it relates to a car loan?
What is ALS?
I am part of the security verification worksheet but I am not factored into the verification answers
What is the first and last name?
We are used at the beginning and end of each call
What is branding and my name?
I am the charge that is processed when customer's overdraw their accounts and FCB allows it.
What are Overdraft Fees?
Where do I go to determine if a debit card has been activated?
What is FDR?
Where can I see Tax Screen Information?
What is Host Mainframe?
If I appear information on the specific account can not be shared.
What is the restraint field?
I am processed when the customer uses a non FCB ATM
What are Monthly Withdrawal and Transfer Fees?
Where can I get and provide public information about the bank products and services?
What is the FCB website?