13 DOTS
How many transfers are in the 13 dots?
What are 3 transfers?
How do we gain a NP's trust?
Hint: Think MUSTT
What is Honoring pt's DISC type, acknowledging DBM, utilization of technology, active listening, uncovering ET?
Patient is a 75 year old retired teacher, and just got medicare this year. Her old dentist down the street told her she was healthy and had no decay. In our chair she needs full mouth SRP, and 2 bridges, and 7 fillings. Hyg and Dr worked her through the changes, but she is concerned about the cost, and thinking of waiting until next year when insurance renews. How would you work the patient through this?
What is talk to pt about PCSB ( what will happen if she waits that long), apply for financing ( everyone gets approved unless you are going through bankrupt) ?
What is one way to reduce NCNS on hygiene?
What are two week calls, 2 day reminder calls, text message reminder, DRHY column?
How often should a patient update their health history?
What is 1x 1 year?
What does LCQAC stand for?
What is Listen, Cushion, Answer, Confirm/close?
How do you make a nervous patient feel more comfortable while in chair?
What is a Blanket, N20, Remote to TV, turn Youtube on for them, offer a hand (:
Dr prescribes a crown on #14 due to more than 50% of the tooth being gone. The patient says " Nahhh. I dont need a crown, I just need a filling."
How would you work the patient through this using PCSB?
What is...
What is our goal for Press Ganey?
What is 95 ?
What is needed for a perio chart to be completed?
What is gingival margin, clinical attachment length, probe depth, and bleeding points?
Final transfer in the 13 dots are between the clinical and BA. How should this look?
What is making sure the patient and BA both hear the next phase of treatment and when Dr would like to get that done?
A new patient is checking out, they tell you how great their experience was with us today. What should the team member say/ do next?
What is thank them, and ask them to leave a google review. Give the patient some referral cards to give out ?
How would you work a patient through their concerns of radiation from x rays?
Hint : LCQAC
What is We use digital X-rays, which have very low radiation — even less than a short flight. They help us catch problems early before they become painful or expensive?
Why does the patients continuing care need to be attached correctly?
What is the patient gets recare cards, follow up with pt to schd recare?
What is VideaAI?
How would you explain to a patient that they need SRP, when they want a regular cleaning? -he brushes every morning!!
!! BONUS 200 points: use LCQAC while talking to the patient !!
What is...
If they patient check marks on their NP form that they would like to change their smile, and they check mark " Smile Makeover" - what do we treatment plan for them?
What is ortho and whitening?
What are the 13 DOTS?
!!! BONUS 200 pts: Act out the 13 DOTS!!!
What is...
1. SWOT
2. DISC
3.Pt transfer
4. Smile SWOT
5. DBM/ET
6. Patient transfer
7. Dr tx present
8. Dr closing
9. Pt transfer
10. pt transfer
11. 10 steps
12. Firm Financials
13. Deliver treatment
!! BONUS 200 POINTS!!! : New patient comes in, and says " I really hate going to the dentist!" How would you work the patient through this?
HINT: LCQAC and MUSTT
What is...
A new patient comes in for a comp exam. Her DISC type is a C. She wants to know everything you are doing and the why behind it. After Xrays you pull up VideaAI for the patient. There is red everywhere.... How would you explain this to the patient?
....
Where should the pt's DiSC and smile SWOT be noted?
What is the patient's clinical note?